I first tried Zippity for an oil change about one month ago. The assistance and communication was like nothing I ever experienced with a car service company. The convenience of being able to leave my car on-site and have it serviced while I work is fabulous! I no longer need to waste time on the weekend to have my car maintenance performed. When the mechanic completed the oil change, he returned my car keys to the locked box in the lobby and I received an electronic notification that the service was done. The price was reasonable and the mints they left me were a great personal touch. My latest experience has gone above and beyond my expectations and I felt compelled to write to tell you about it. Yesterday morning, my car wouldn’t start when I was getting ready to leave for work and I suspected that I needed a new battery. I remembered that Wednesday was a day that Zippity was on-site. I visited the website to attempt to make an appointment but all the slots were filled. A chat box on the website opened and I typed my problem. An automated message replied and told me that I would receive a response when they opened at 9 a.m. This was understandable. After all, it was around 6:45 a.m. However, within minutes, Nico replied and said that he thought he could fit me in and that he was reaching out to his technician. After about 10 minutes, Nico let me know that it was no problem to bring my car in and they’d take care of it that day. I was delighted! This meant that I didn’t have to wait for a local shop to open and make arrangements for a battery installation and get into work late. When I arrived to the top of the 500 garage, the technician greeted me and he explained that he’d look my car over to be sure that only the battery needed replacement. I didn’t miss a meeting or any work because of Zippity’s fast action and incredible customer service. So, ultimately, I want to say thank you to whoever has brought Zippity to us and offered such a great service to Fidelity on-site. Car repairs and maintenance are certainly on the low end of my priority list but having it right here makes the task tolerable!