A case of grabbing defeat from the jaws of victory. The oil change itself was fine and I liked the reports and prompt follow up. But the report noted my brakes needed doing. I was told I could bring it in on Fri, park, check in with my car's location and it will be taken care of by noon. I made a special effort to get my car in early at 8:10AM to best allow this to happen. At 10:20AM I noted my car hadn't moved. I reached out and was told the tech could find my car or even the keyosk with the keys! He's new apparently. So initially a positive experience, but the follow up leaves me frustrated and less likely to use in the future.