Upon arrival at TFS I was greeted by a driver with my name on a board which is great, however the good things didn’t last very long. I walked to the minibus provided and continued to sit inside with the doors closed and no air for around 10 minutes whist then driver was using his mobile phone, presumably to search for my destination. Although my journey should have only taken around 10 minutes, it was all together around 40 minutes as the driver had no idea where my destination was, and I had to provide numerous directions. Then, whilst waiting for my return transfer to arrive, I kept looking at my watch, only to wait 20 minutes past my collection time for NO DRIVER OR VEHICLE TO TURN UP. The reception at my accommodation kindly telephoned zip transfers to find out what was happening, to be told that she would get a call back, which she did not receive. I then had to get another taxi to the airport so I would not miss my flight. The service was dreadful and the failure to pick me up for my return was even worse. AVOID THIS COMPANY, THEY THEY TAKE YOUR MONEY, DON’T PICK YOU UP, NO COMMUNICATION AND NO REFUND