We arrived at the airport on time yet the driver was not there, we waited about 15 mins still nothing. I had to call International to your customer service to ask what was up. They said they would look into it and call me back.. half an hour of wait later they called me saying the driver was held in traffic and would take another 20 mins get to us if we still wanted the ride. We already lost almost 45 mins we wouldn't waste more time to try find a new car service so we waited , overall over an hour. The driver arrived 'running' and apologizing.. meanwhile all the roads to and from Rome looked empty, hense he was late because of traffic. The drive to the hotel was fine but the point of booking a ride is so there is no delay,