Our driver wasn’t visible at the airport but we eventually found her. She was, to our surprise, also taking 4 other travellers to Verona first. We hadn’t realised this because we thought we had booked a private transfer. This delayed us for our onward journey to Gardone Riviera. The biggest problem with the driver was that she had no idea where she was going. She got lost a couple of times, got the car stuck up a narrow lane so someone else had to reverse her out, and both me and my daughter had to sit with her in the front seat to direct her using our own phones. When we finally arrived near our accommodation she stopped the car and told us to walk. We had to drag our heavy suitcases up a very steep hill in the midday sun. Not good.