We purchased our 15' trampoline in December 2017 so we have had it for 3.5 years. It has been used almkst daily since then even when it rains and snows. Our net started to get holes and tears as did the pad last year and finally got so bad we needed to replace them. I contacted customer service and Jasmine responded. Let me tell you about Jasmine. She has been super responsive, super easy to work with and has provided us with parts. The net wasn't readily available. She gave us an estimated time and said she would contact us when it came in. We all know how that usually goes (never get notified). However, we got notified ahead of schedule that it was available. We purchased it but found it did not come with the foam inserts for the poles. Jasmine was very accomodating and offered to provide them free of charge. So far we have received the pad. We installed it and it fits perfect with tie-down on both sides to keep gaps spots small. Jasmine has provided tracking for the net and post pads and we expect them soon. Grateful that in today's world I can still get parts for our trampoline for my kids to enjoy. Some notes about durability: 1. The net and pad held up pretty well being in the sun and weather for 3 years straight. The net overall never "closed"very well with the zipper and clasps so we had to fenagle it a bit each time until the zipper broke last year. 2. The ladder rungs are round tube which is a little hard on the feet getting in and out. Wish it had flatter steps for comfort. 3. The clamps for the poles keep coming off despite tightening them down and using lock nuts. I think the flexibg of the frame when jumping and the running into the net causes them to wiggle loose. It almost needs a clasp or something to secure the top clamp to the frame. Maybe an indexed notch or set screw. 4. The pole foam is hard to get installed and stay installed as it slips out. We solved this by installing cable ties just under the bottom of the foam but around the sleeve and pole (like tying off a plastic bag). Overall very satisfied with the trampoline and even more satisfied with the company support after the sale and years down the road.