I ordered the 14' trampoline and the product is quality, and easy to set up. I was able to set it up with the help of my 11 year old son. While setting the trampoline up we found a defective part. I emailed Zupapa about the issue and they responded with in minutes and had a replacement part in the way. They just asked what part # and how many. The replacement part was at my house a few days later no charge. Even though I received a defective part, I cannot stress the qualitie of this product. I have 7 kids (including one with ASD) and this trampoline is SAFE and rugged. Don't settle for a Walmart version. Get this one.