We purchased our 15 ft Saffun trampoline on Amazon in April 2019 and it has been amazing! Excellent quality! Large enough for our teenagers to enjoy with their friends and extremely sturdy. Unfortunately, we had several storms with high winds early this year and the net tore away from the poles in two places. I contacted Zupapa directly to buy a replacement net. Their customer service has been incredible! They purposely have the replacement nets listed as “out of stock” on their website because they want to make sure their customers get the correct replacement. Kelly in customer service responded to my initial inquiry and we emailed back and forth several times. She made sure I purchased the correct net to fit our trampoline. (It was outside of the warranty period.) The replacement arrived very quickly and my husband and I installed it in 15 minutes!! Our trampoline looks brand new again! Kelly reached out to make sure we received the net, asked if it fit and if we had any questions or needed further assistance. Overall - our experience with Zupapa and Kelly in particular, was top notch! Thank you for your excellent customer service and amazing product!