Cerascreen UK Reviews

Name: Cerascreen UK
Address: Gueterbahnhofstr. 16, Schwerin, Mecklenburg-Vorpommern
Rating: 2.81

2.8 Rating 37 Reviews

35 %

of reviewers recommend Cerascreen UK

Visit Website

Phone:

385 74139002

Email:

https://cerascreen.my.site.com/s/contact-us?language=de

Location:

Gueterbahnhofstr. 16,
Schwerin
Mecklenburg-Vorpommern
19059

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service but slow turn around time for results”

Helpful Report

Posted 1 week ago

Dear James, Thank you for your review! We're glad to hear that you found our service to be good. We understand that a quicker turnaround time for results is important and we appreciate your feedback. We're continuously working to improve our processes to enhance the experience for all our customers. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Your Cerascreen Customer Support Team

Posted 1 week ago

“Very good service”

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Posted 3 weeks ago

Dear Lindy, Thank you for your fantastic 5-star review! We're thrilled to hear that you had a very good experience with our service. Your satisfaction is our top priority, and your feedback motivates us to keep improving. If you need any further assistance or have any questions, feel free to get in touch anytime! Best regards, Your Cerascreen Customer Support Team

Posted 3 weeks ago

“It helped me to be able to speak to somone on the phone and explain my problems with Login. The lady was most helpful and I have since been kept up to date with the process of getting my results of HEAVY METAL TEST. A personalised service. Thank you.”

Helpful Report

Posted 1 month ago

Dear Catherine, Thank you for your lovely 4-star review! We're thrilled to hear that our team was able to assist you with your login issues and that you found our service to be personalized. Keeping you updated throughout the process is important to us, and we appreciate your feedback. If you have any further questions or need additional support, feel free to reach out anytime! Best regards, Your Cerascreen Customer Support Team

Posted 4 weeks ago

“Taken a lot longer than blood tests I’ve done with other providers… 2 weeks+ for blood test results is a long time and they’re not that cheap. Keep getting emails from cerascreen but none to confirm my actual results yet. Still waiting!”

Helpful Report

Posted 1 month ago

Dear Ariane, Thank you for your feedback. We sincerely apologize for the delay in receiving your blood test results and understand how important timely communication is for you. Your experience does matter to us, and we are working to streamline our processes to ensure faster turnaround times in the future. If you have any further questions or need assistance, please do not hesitate to reach out to our customer support team. We appreciate your patience and hope to provide you with results soon. Best regards, Your Cerascreen Support Team

Posted 1 month ago

“Still awaiting results!!!!!”

Helpful Report

Posted 2 months ago

Dear Sally, We're sorry to hear that you're still awaiting your results. We understand how important it is to receive them promptly, and we appreciate your patience during this time. However, we could see that your result arrived 3 days after arriving in our lab. We would be happy to hear out your opinion in an updated review. Thank you for your understanding. Best regards, Your Cerascreen Support Team

Posted 1 month ago

“Quick to receive test and fairly quick to process too. Only annoying thing is that the app doesn't remember your language choice; so every time I use it I have to first change my language back to English before I can read anything. That bug could do with being fixed as it gets annoying very quickly :)”

Helpful Report

Posted 2 months ago

Dear Reviewer, Thank you for your thoughtful 4-star review! We're pleased to hear that the testing process was quick and efficient. We apologize for the inconvenience you're experiencing with the app not remembering your language choice. Your feedback on this issue is valuable, and we will work towards resolving it to enhance your experience. Should you have any other questions or concerns, please don’t hesitate to reach out. Best regards, Your Cerascreen Customer Support Team

Posted 2 months ago

“The blood test never arrived - I would like it to arrive as soon as possible”

Helpful Report

Posted 3 months ago

Dear Lydia, we're really sorry to hear that your blood test has not arrived yet. We understand how important it is for you to receive your test in a timely manner, and a delay can be very frustrating. If you're waiting too long, please contact our customer support. Thank you for your patience and understanding. Best wishes, Your Cerascreen Support Team

Posted 3 months ago

“Very useful and comprehensive report thank you”

Helpful Report

Posted 4 months ago

Dear Reviewer, Thank you for your kind words and 4-star review! We're delighted to hear that you found our report to be useful and comprehensive. Your feedback inspires us to continue providing valuable insights to our customers. If you have any questions or need further assistance, please don't hesitate to reach out! Best regards, Your Cerascreen Customer Support Team

Posted 3 months ago

“This is s bit early as all I have done is do the blood samples and post them. The process was simple and explained well. Let's wait for the results before a final review.”

Helpful Report

Posted 4 months ago

Dear Ken, Thank you for your review and for sharing your initial experience with us. We're glad to hear that you found the process simple and well-explained. We completely understand that waiting for results can be a challenging part of the experience, and we're here to support you every step of the way. Once your results come in, we hope they meet your expectations. If you have any questions or need assistance in the meantime, please don’t hesitate to reach out. Best regards, Your Cerascreen Customer Support Team

Posted 4 months ago

“I am only giving this product a 3 star for the following reasons. 1. The time it took from ordering the test kit to receiving it was enormous. 2. I have only just sent the test back, so have not received any results yet.”

Helpful Report

Posted 4 months ago

Dear Annie, Thank you for taking the time to share your thoughts with us. We genuinely appreciate your feedback and understand your concerns regarding the delivery time for your test kit. We are continuously working to improve our processes to ensure that our customers receive their products as quickly as possible. We hope that once you receive your results, they will meet your expectations and provide the insights you need. If you have any other questions or need assistance in the meantime, please feel free to reach out to our customer support team. Best regards, Your Cerascreen Customer Support Team

Posted 4 months ago

“Bit premature to ask for a review as I’ve not received any results from the test I sent off 10 days ago. The actual test comes quickly, it’s the next part of the process that seems to be taking a long time. They’ve only just received it in the lab so if I get a chance to review again I will. The interface on the app is in German, I hope that changes soon too. Apparently it’s in the hands of the IT department. UPDATE… It’s been 17 days since I sent off the test and 6 days since it’s been at the laboratory. I’m still waiting for results. SECOND UPDATE…They’ve had my sample in the lab for 15 days now and it’s Friday today so nothing will happen over the weekend. I’m disappointed to say the least. If I thought it was going to take this long I would never have gone with cerascreen. IT department haven’t done a thing either to correct the language on my app from German to English. Without any results though, what’s the point?”

Helpful Report

Posted 5 months ago

Dear customer, we are sorry you are not happy with your experience. This particular test takes longer to be analysed. As stated in the product page, the average analysis time is about three weeks. Regarding the app, we are working on resolving those language issues. You can also access your account using the web version at my.cerascreen.co.uk. We hope you can revise your review according to your latest experience :) Best wishes, Your cerascreen Support Team

Posted 4 months ago

“Terrible! Nothing but problems from start to finish and now we’re having problems with our refund. Would tell people to stay well clear of this company”

Helpful Report

Posted 5 months ago

Dear Wendy, thank you for sharing your experience with us. We sincerely apologize for the problems you faced from start to finish and we understand how frustrating it must be to encounter issues with your refund. Your feedback is incredibly important to us and we would like the opportunity to investigate this matter further. If you could provide us with more details about the issues you've experienced, we would be more than happy to assist you in resolving them. We are committed to improving our services and appreciate your input. Please don’t hesitate to reach out to our customer support team so we can help turn your experience around. Thank you for bringing this to our attention. Best regards, Customer Support Team Cerascreen UK

Posted 4 months ago

“all good a verey good service”

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Posted 5 months ago

Thank you so much for your fantastic 5-star review, William! We're thrilled to hear that you were pleased with our service. Your satisfaction is our top priority, and it’s great to know we met your expectations. If you have any questions or need assistance in the future, feel free to reach out.

Posted 5 months ago

“Bit pricey, and the price has increased over the last few years, but their HbA1c (tests are easy to use, no trying to fill a tiny test tube with blood), they keep you informed of the progress, telling you when they have received your sample, when it's being tested, etc., and the results emails are very helpful. Main point: is the testing accurate? This must be the main point. It certainly corresponds with my NHS results, is all I can report.”

Helpful Report

Posted 5 months ago

Dear Jennifer, Thank you for your thoughtful 5-star review! Your feedback about the accuracy of our tests is invaluable, and we're pleased that our results aligned with your NHS findings. We always strive for precision in our testing, and hearing that it corresponds with your experiences means a lot to us. If you have any further questions or need assistance, don’t hesitate to reach out. We appreciate your support! Best regards, The Cerascreen UK Team

Posted 5 months ago

“Difficult to write a review now as have not received result yet.”

Helpful Report

Posted 6 months ago

Dear Reviewer, Thank you so much for taking the time to rate Cerascreen UK with 4 stars! We truly appreciate your feedback and are glad to hear that you have had a positive experience so far.

Posted 6 months ago

“The test took too long to arrive back”

Helpful Report

Posted 7 months ago

Dear Nicola, thank you so much for taking the time to share your feedback about your experience with Cerascreen UK. We truly appreciate hearing from our customers, as it helps us improve our services. We sincerely apologize for the delay in receiving your test. We understand how important it is to receive results in a timely manner, and we are sorry for any inconvenience this may have caused you. To ensure that we can make things better, could you please provide us with some more information about the issue you faced? We would love to hear any suggestions or ideas you may have on how we can enhance our delivery process and prevent such delays in the future. Once again, we are grateful for your feedback. It is through valuable insights like yours that we can continue to grow and offer a better experience for our customers. Please feel free to reach out to us with any further concerns or feedback you may have. We are here to assist you. Thank you for being a valued customer. Best regards, Customer Support Team Cerascreen UK

Posted 6 months ago

“As a practitioner, I wanted to recommend their service to my Clients. Unfortunately, no customer service and nobody was replying to my emails. An automated reply came in German. I believe English also should be the language or both languages. I won't recommend their service as customer service is CRUCIAL. Thanks!”

Helpful Report

Posted 7 months ago

Dear Marta,Thank you so much for taking the time to share your feedback regarding your experience with Cerascreen UK. We truly appreciate your valuable input and are sorry to hear about the issues you encountered. However, our customer support is active from Monday to Friday taking care of enquiries and messages chronologically. All requests made on the weekend are being taken care of on Mondays. We also have a phone support that is available from 08:00-13:00 from Monday to Friday. You're finding the possibilities to reach us on cerascreen.co.uk under "contact". We would be curious to get your feedback on which method you used to contact us.

Posted 7 months ago

“I ordered the magnesium selenium and zinc test kit unfortunately I couldn't get anything like enough blood, even from 2 fingers to fill the vial sufficiently.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to share your feedback on your recent experience with Cerascreen UK. We truly appreciate your valuable input. We sincerely apologize for the inconvenience you encountered while trying to use the magnesium, selenium, and zinc test kit. We understand how frustrating it must have been to find it difficult to obtain enough blood, even after attempting to fill the vial from two different fingers. Please contact our custommer support in order to get a free replacement test and a few tips to obtain enough blood for the test.

Posted 7 months ago

“Gut bio results were difficult to understand. Food allergy tests was completely strange. I am very sensitive to wheat, and lactose. Wheat showed no response, neither did milk. I am very ill if I have lactose. Very odd. Shrimps were high, and I have never eaten them. Cod was another and not eaten for years. Not imppressed at all. It's as if the allergy test results were for another person. A waste of a llot of money.”

Helpful Report

Posted 8 months ago

Dear Michael, Thank you so much for taking the time to share your feedback about your experience with Cerascreen UK. We greatly appreciate your honesty and the opportunity to address your concerns. We sincerely apologize for the difficulties you faced in understanding your results and the confusion caused by the food allergy tests. We understand how important it is for you to have accurate and reliable information, especially regarding allergies that can significantly impact your health. In such cases, there is always a solution. We always offer a free of charge coaching with our health experts via phone call. In these sessions, questions and concerns regarding your results can be clarified! We would be happy if you'd contact our customer support to help you out. Sincerely, Your Cerascreen Customer Support Team

Posted 7 months ago

“Results seems to have slowed down”

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Posted 8 months ago

Dear Peter, Thank you so much for taking the time to share your feedback about Cerascreen UK. Our team always gives their best to supply you with results as fast as possible even in difficult times. We hope your next experience will be a better one! Warm regards, Your Cerascreen Support Team

Posted 7 months ago

Cerascreen UK is rated 2.8 based on 37 reviews