“Car recently broke down and I needed recovery, I had paid for car recovery but then told I had to pay £20 extra and give card details over the phone before recovery was sent out.I have never had to pay an extra to use the recovery that I had already paid for and wont be using this company again for this reason.”
“I haf an accident over 2 months ago. And i am still waiting on you to co tact me yo get it fixed i have not recently taken out insurance with you. Its been ages since i have.”
“Not very good I'm afraid found out last year my wife was not covered on my insurance after signing her on my insurance every year , gave me a load of waffle with regards found them to not tell the truth and will never ever use again EVER !”
“I have recently moved. So advised thee new address. The 2 other car insurances in the household decreased. One Call increased and charged an admin charge which the other 2 did not. I asked to cancel and was told that cancellation would cost £123 (policy is 6 halfway through) I investigated the cancellation charge. There is nothing in my policy docs it is just a charge put on by One Call, whose policy document states £55.99 cancellation. The extra is discounts that are added at inception are cancelled and now are charged.
I WILL BE CANCELLING AND NEVER RETURNING. It is still cheaper to cancel pay the charge and insure for a year elsewhere.”
“ridiculous and extortionate increase to almost double premium for address change relating to house move of approximately half a mile. will certainly not accept renewal when due and will actively disuade friends from insuring with one call”
“Worst insurance company I have ever dealt with in the event of a claim, should be called NO CALL because they don't contact you. Steer well clear everyone”
“i recently had a non fault accident when a woman smashed in to the back of my car while i was stopped at a zebra crossing. i cannot thank the people at your accident hotline for their efficiency and the quickness of settling the claim. they phoned everydy to see how things were progressing even down to the fact if we were happy with our courstesy car. i would recommend you to all.”
“As a 74 year old I object to being addressed by my surname with correspondence from One Call. If I ever have the misfortune to claim, I will comment on the service received at the time. At the moment all is well.”
“Best quote for my car and very helpful. This One Call insurance is bedt on classic cars. I recommend this insurance to anyone who wants to get the best of quotes. Thank you.”
