“They wrote to me on numerous occasions asking for my proof of no claims, I had sent these documents by email and recorded post 2 weeks before, but they couldn't match up my policy with my documents which caused endless communication on the phone and letter writing. Poor customer service and administration!!!!”
“Absolutely terrible company to deal with, what it states on policy doesn't mean that it is what your thought it was
Emergency Home Care is not covering your plumbing or electrical system. The house has to be in danger of falling down, killing someone.or damaging the environment. Staff are really useless. I spent over 3 hours on mobile phone to end up with the very first person that i spoke too. Can not get past customer service to complain RUBBISH RUBBISH RUBBISH”
“One Call is cheap, but I guess you get what you pay for. Policy documents and insurance certificate are provided on line and you have to print them out, nothing is sent through the post. The company made lots of mistakes when providing me with cover, for example by not putting the correct starting date on the policy. I have never had such hassle with other car insurance providers.”
“Very poor service sending letters and emails saying I have 0 no claims when I have 4, taken 4 phone calls from me and still got nowhere , would not recommend or use again”
“Took me three lengthy phone calls to correct errors to my policy none of which were made by myself.
I'm still not confident that all has been resolved.”
“all computerised. impossible to contact by telephone to re confirm receipt of no claims proof. Only read poor reviews after purchase. would not have ventured near otherwise.”
“Had to wait too long on phone. and then the person on the other end of phone just read out what appeared to be from a sheet of what needs to be said.”
“Diabolical company.
1.They misled me to believe there was full breakdown recovery by saying yes where others said NO or "Roadside Only". They did not allow viewing of details and immediately asked for £50 more for full recovery- which is what I wanted.
2. I had to cancel the policy when the car was sold. They promised £37 odd on the phone, said in writing they had said £22. I challenged this and they agreed, by email, £37. 8 weeks later they wrote to me saying they owed me £22. I threatened them with the Ombudsman and they agreed, again, £37. 4 weeks on I still have not been paid.
They are incompetent, unscrupulous and unreliable.
.”
