“I found them very prompt and helpful with a claim where someone had reversed into my car
First class service
This was the first claim since I started driving over 45 yrs”
“I received a letter to say my policy documents had been e-mailed to me, but this was not the case, I went onto live chat to explain this, and within 10 minutes the were delivered to my e-mail address. When I had tried to phone the company I was 28th in the cue and could wait up to 10 minutes, I would certainly use live chat again”
“The car insurance was easy to renew. The only problem I had was accessing my policy online using the pin provided. When I spoke to someone at one call they sent it via pdf straight away.”
“AJ5 provide excellent Customer service. AJ5 understood my needs and provided the best service and ensured I received the Home insurance policy I needed. AJ5 made me feel welcomed when I called 'One Call Insurance' renewals.”
“I rang yesterday and was promised that a copy of my Insurance document would be mailed to me which didn't happen, I've gone on to live chat with Amber and it was sorted within minutes, Amber was polite and to me very efficient and I got my email, thanks again to Amber.”
“The operative was very helpful and explained everything i wanted to know. She also gave me details of additional products which I might have been interested in based on the questions I was asking her”
