“I needed to temporarily add my son-in-law to our policy. Rachel was very helpful and got the quote from our provider quickly.She explained the timing and cover well and as it was acceptable, I paid it. All done in 15 mins.”
“Renewing this time was a bit complicated so got help from RD4 – REGAN who was very efficient. Time to answer calls, especially when you are transferred and then need to transfer back was a bit long and took me over 45 mins.”
“I had to make changes to my policy due to buying a different car. The lady I spoke to (mg1) was very helpful and efficient, and there were no charges for the changes I made. Excellent service.”
“I have just had to claim in connection with windscreen damage, my call was answered quickly and dealt with efficiently. I often dread sorting things like this out as there is often some sort of problem but not today, great customer service (RD4 REGAN).”
“MR1 (Mahalah Rocket) was excellent. She had an excellent telephone manner dealing with my query promptly and efficiently. She was knowledgeable and advised me throughout the call regarding the actions she was taking. It was necessary to put me on hold for a short period and this was explained. Outstanding customer service.”
“Brilliant customer service, called a few times and never been on hold more than 5 minutes, always helpful and knowledgeable, especially Amy (ar6) - very happy customer.”
“Very professional company to deal with on line. The service provider l spoke to r(eference Rachel 'RT2') was very helpful in sorting out my requirements.”
“AA2 was the code of the person I dealt with. She was very polite, extremely efficient and all was to order. My documents appeared on my email almost immediately. Thank you.”
“Very helpful customer service adviser (LC1) on the telephone. She was polite and explained everything clearly. there were no long holds and only 1 'select button x'! When she needed to ask me to hold, she clearly explained that the line would go dead for 10 seconds etc, so no worries that we'd been cut off.
I haven't yet had to make a claim, but so far, so good!”
“Found the waiting time on the phone to get to the operator far to long, the whole second call was 17mins long due to the fact I did not receive the pin No did not come thru quick enough
After 12mins on the first call I was finally put to the correct person”
