“Not your representatives fault but you were unable to change my car insurance over to my new car, which I am collecting tomorrow, as the car is not showing up as registered yet. Audi have given me a 5 day free cover to get me on the road and I will now have to phone you back on Monday to sort out permanent cover. Not a very flexible system for dealing with new cars!”
“I found them very prompt and helpful with a claim where someone had reversed into my car
First class service
This was the first claim since I started driving over 45 yrs”
“This is the worst insurance company ever!!! They mis quoted the original package wanting to charge me an extra £25 for break down which they stated was included, they agreed to waver this then my partners date of birth was incorrect so I called to change it and they charged me an extra £20 and extra £15 admin. I stated I would cancel policy as within 14 days which they stated would cost me £48 pounds so basically I had to pay. Do not go with this company they are awful!!!”
“I received a letter to say my policy documents had been e-mailed to me, but this was not the case, I went onto live chat to explain this, and within 10 minutes the were delivered to my e-mail address. When I had tried to phone the company I was 28th in the cue and could wait up to 10 minutes, I would certainly use live chat again”
“The car insurance was easy to renew. The only problem I had was accessing my policy online using the pin provided. When I spoke to someone at one call they sent it via pdf straight away.”
“AJ5 provide excellent Customer service. AJ5 understood my needs and provided the best service and ensured I received the Home insurance policy I needed. AJ5 made me feel welcomed when I called 'One Call Insurance' renewals.”
“Had an issue regarding a no claims bonus. Spoke on live chat to Sophie who was helpful and clear with her info. Issue remains to be resolved with further info requested.”
“NO POLICY DOCUMENT SENT BY EMAIL WHEN I CONTACTED LIVE CHAT THEY WERE as useful as a chocolate fireguard pay a bit more and keep away from this incompetent company”
“I rang yesterday and was promised that a copy of my Insurance document would be mailed to me which didn't happen, I've gone on to live chat with Amber and it was sorted within minutes, Amber was polite and to me very efficient and I got my email, thanks again to Amber.”
