“Mahala (MR1) was able to instantly access the details that I had submitted on line, and after a few security questions and confirmation of the main details within the application she checked the quotation and confirmed it. It was all done in an efficient but friendly way. There were a couple of prerecorded pieces which I needed to lusten to but although they were somewhat tedious, being prerecorded they used up the least amount if time, bote no ambiguity and were therefore an efficient way of passing on the required information. I saved nearly £200 on the similar policy offered by Saga so, although I havd always received goid service from them, The renewal premium was prohibitive. No pressure from Mahala, who also made me aware of some orher upgrades which were available had I needed them. It was a pretty quick, good experience and I feel confident that I am dealing with an efficient company. Thank you”
“Lack of customer service they are not available all the time
Lack of the automated system, I didn't get my policy after 48 hr
I would not recommend to join them”
“Spoke to a lovely friendly lady knew exactly what I required, gave me all the information I required to put my mind at rest. Excellent customer service.”
“One Call rang me to make sure I had received my renewal documents, which I hadn't due to me changing my email address. The gentleman I spoke to did this immediately and also reduced my excess by a considerable amount . All in the space of 5 minutes! There was no pushy salesmanship, only very polite and helpful customer service . Well done and thank you.”
“Every time I wanted to do the simplest thing I had to telephone because there isn't any way to email them and when I used the online facility on their own website to cancel my renewal I was told that I cant cancel it online I have to call, matt in renewals said to me that it needs removing from their website but that doesn't change the fact that it is on their website and I used it. If I cant use it to inform them then why is it on the website? They renewed anyway and are now trying to charge me £140 to cancel. every call takes a minimum of 15 minutes, often longer. When trying to transfer my insurance to my new car I spent 20 mins in a queue, gave up and had to ring later when I was at work waited 25 minutes to be told I had to pay then and there using my card or they couldn't transfer my insurance. I was at work and didn't have my card with me. Useless service and in this day and age it isn't acceptable to have to ring and wait in a queue to do the simplest things. Their admin fees are too high and when I did make a claim, when someone ran into the back of me at a roundabout, they had my car for two weeks simply to change the back bumper. Avoid.”
“I have used this service for a couple years and have always found the operators/customer providers very efficient and polite :~D
Administration fees... not so sure :~(”
“I have been with One Call Direct since 2010 and have been delighted with the quality of both the product and service since day 1.
I have just used Live Chat for the first time; 'chatting' with Esme. She was able to answer my query swiftly while being clear and concise in her reply; leaving no room for ambiguity. I was very impressed.
I look forward to many more years of insuring my car through One Call Direct and would highly recommend.”
“Rebecca Thompson was courteous, clear & efficient - she didn't leave me waiting on the phone, she rang me back! The policy was outlined very well & I didn't feel pressurised into going ahead with it.
My policy documents arrived as promised via e-mail, on time!
Thankyou
RT6”
“I spoke with LH5 about my renewal quote. I was given all the information I needed in a clear and precise way.
It was a quick and easy process. Thank you”
