“Maxine (MB9) was excellent. Really quick to deal with me, and had the info to hand immediately.
Additionally she went and resolved my query very fast.
Great service.”
“Had to wait on the phone, first on initial call and then getting passed to another person (Department?)
However the individual contact ( MB9 ) was thereafter most helpful and efficient - completed the changes and sent revised documents within a couple of minutes.”
“They guy was very friendly, perhaps needs to use an alternative word than cool 30 times, but he was lovely, very easy to talk to, made me feel at ease starting this new policy and was helpful when I didn't understand something . Thank you for not making it a long laborious task .”
“ER2 was my contact there were very little discussion other than this is the fee chargeable to change a reg number on my existing document which had only two months to go before its annual review, thought the admin charge was steep for just a minor adjustment”
“Not happy with the increase in premium following change of employment details, but Oliver OF1 did his best to partially resolve my issue. He was very patient & professional with an unhappy customer”
“Easy and quick to renew. Credit card had been renewed so auto payment failed other than that and the cost of a call quick and simple with LH5 call handler”
“Just renewed car insurance policy today with no problems, speaking to ah6 who went through everything on the policy and the price was far cheaper to, first time doing a new policy on line so hopefully everything should be ok.5* Thanks.”
