“This is my second year with one call, I always search for cheaper quotes and don't usually stay with the same insurer but one call offered me a great renewal price so I stayed. The renewal was sent through in plenty of time and I like the emails throughout the year telling me of their other products.”
“I am unaware that I have recently taken out any insurance with One Call to justify being sent this survey. If I have, then I would like to be notified what insurance it is and what it is costing me?”
“I only had one problem and that was that I could not find the details of my previous insurance application. I wanted to know the figures I had presented for the property and the contents”
“The name is Mr. Edwards, not EDWARDS! Plain common English courtesy !!
Eventually, by going on-line, I was happy with the insurance cost obtained from One Call. But why should I have to do this, as an existing customer I received my renewal quote in the post, this price was approx £50 more than what I eventually received by going on-line with the same company. What price loyalty, in this day and age there is none!!”
“I only started my insurance with One Call just before Christmas when to my horror a few days later the toilet was blocking and so were the drains. Nightmare! I phoned One Call and within a couple of hours an engineer arrived and sorted it all out. Great news and especially good as it was over the Christmas period and I had 10 people in the house! Very impressed.”
“Completely lied to. Always had my direct debit set for the 27th and you took it ok the 13th because i had renewed! Rang your customer services promised a call back to resolve and you didn't and you've not even bothered to take this month's payment! Sham of a company”
