“Shocking responses on their chatline, suggest you are either lying or stupid said I'd chosen the wrong option to be put through to - fact was I clicked the link the website directed me to. Broker fee £30 for renewal - what did they do for that? = nothing! Then £35+ for cancellation even though it took me 3 days to get through to someone on the chatline - I don't have hours and hours of free time waiting for them to answer even though they seem to thin I do - i would avoid at all costs”
“awful - one of the worse companies I've ever dealt with. Impossible to contact - 8 weeks later no reply to multiple emails and chats for a claim. Refuse to register or acknowledge complaints. Repeatedly called when they were unsure of the details to ensure one of their 'claim handlers' could 'manage' accountability for accident. ignored repeated calls to have car uplifted from unsafe location then from private property.”
“One Call Insurance might be a suitable name if you are buying a policy it certainly does not apply if you have a query or want to make changes as there are no contact details where you can speak to a human. Eventually got on their Chat Line after click on the Complaints tab suspect this side of the company is run my machines! Beware cheap insurance has to be paid for somewhere.”
“A Service called One Call that you cannot Call!
I broke down in my car on the M62 Motorway and could not get through on the One Call phones number. An automated voice asks that you log into an Online Portal. This is not acceptable when you are stuck on a hard shoulder in the pouring rain with lorries and cars thundering past at 70mph. I had to pay £150 for an alternative breakdown service.”
“Wanted to cancel my renew insurance. No phone number working. They don't answer on their online chat either. No way to contact them. In the end got through to 'complaints' and cancelled. I will never use them again.”
“Excessive costs to make amendments to your policy ie change of vehicle £47 when the policy was only £106 to start with. If I wanted to cancel the policy that was £56.00 fees for using the breakdown service . No phone lines to call all correspondence done via email or live chat. Proceed with caution”
“Worst insurance company Iv ever had. Every single week for 7 month I got a text message saying my policy will be cancelled today. I kept on messaging asking why. The response was stupid things.
Then i got a letter in post saying my insurance was cancelled nearly a month ago. So Iv been driving with know insurance for a month without knowing.”
“Cr3 handled my chat well and efficiently, assessing the problem and taking the relevant action to remedy it. It is a pity the company reacts to any kind of failed or half communication by cancelling your policy. If they had been easier to communicate with or checked facts with me this problem would not have arisen and it would have saved both parties about half an hour.”
“First time I have done my car insurance on my own and I had no idea if I had done it correctly, the girl I spoke to was so helpful and patient. So pleased with her and it's good to speak to a "real person. Thank you very much.”
“I am in my second year with one call, I had two cars with them one of which i have just sold and I have found them to be extreemly helpful, they made taking the sold car off of the insurance very easy to do. I would definately recommend them.
thank you very much One Call.”
“When renewing our insurance last November, we advised you that our mileage would be increasing as my husband no longer had a company car, and we suggested 12K. Your response was to wait until we knew what our new mileage might be, rather than guess. This we have done, and yes you increased our limit. However there was a hefty 'admin fee', which was more than double the revised premium. Secondly you sent a pdf certificate we couldn't read, and only printed rubbish. We copied it to our son, who was able to print a readable copy. We have never had trouble with received pdf's before.
Overall, we are not impressed.
Regards
Mrs F Jolly”
“am 55 years old and had insurance since I was 18
I have full no claims and called to add a named driver to my insurance and was told it would be an extra £510 the year fully comp insurance was half this amount and have never been charged for an extra driver before! Appalling never go with company again”
“I object to being referred to as Werney ,it's 5 months since I took out I took out insurance with one call , hardly recent! I suggest you sort addressing your customers in an acceptable & timely manner for meanigful feedback.”
“Fortunately, i've never needed to claim on my insurance. I found their fees a bit on the steep side when I changed my address but it had to be done. Polite and friendly and quick to answer the phone. No concerns.”
