“Good multi channel follow up (text, phone calls, emails), the underlying problem is that we took out the policy when moving house and so correspondence address had not been updated and we were not in possession of the renewal quote. Is this something you could consider when originating new business as it must be common? The advisor (AA2) was helpful in giving an outline of the cover and putting the renewal through after this initial misunderstanding.”
“KW9 was very helpful and courteous. She was able to amend my surname on the policy quickly and efficiently. The renewal process was straightforward and quick. Thank you”
“tried to get a quote online and it was somewhat confusing, sales assistant RE2 was very helpful and made the process much easier and got a competitive quote on my new car. I also have another policy with One call, equally as competitive so very pleased with the service.”
“The call handler SC7 was very helpful. friendly, knowledgable and got the corrections made.
One thing I did't like was that on the Compare the Market website I entered that protected NCB was required and when we received the Certificate it stated that this was NOT included. I had to call in and only then was it explained that One Call offer a "Guaranteed NCB" and that this is offered by One Call and not the Insurance Company......that was a bit misleading on the website and should have been clearer. Certain other items on the statement of fact were not 100% correct so needed amending.
Churchill were cheaper and although they offer Home Start breakdown cover, this is only free for the first 12months then they charge. You really have to check the details !! We went with One Call because you offer Home Start breakdown cover as standard and are much more straightforward. Really like the fact you're based in Yorkshire !!!
Well done SC7”
“AR6 was very helpful, however spoke a little to quickly at times. Got the job done. There were a few errors on the statement of facts that I will have to call back and get corrected. Overall a good experience.”
“AR6 WAS GOOD, EXTREEMLY FRIENDLY WITH GOOD TELEPHONE SKILL
IF SHE HAD A PROBLEM SHE SPOKE TO FAST ON OCCAISIONS. WHEN SHE DID THIS I ASKED TO SLOW DOWN.
I THINK WHEN SHE GETS TO READING WHAT THE CONDITIONS OF THE POLICY CONTAIN, HAVING PERHAPS DONE IT MANY TIMES SHE FORGETS THE PERSON HEARING IT NEEDS HER TO SLOW DOWN.
OTHER THAN THAT VERY GOOD. CHRIS FEAR.”
“This is my second year using this provider. They offered the best price & I like only having to pay for call outs on a breakdown rather than a yearly fee. cl4 - Charmaine was helpful and changed the incorrect details on my policy quickly & emailed them to me straight away.”
“I have now purchased my House Insurance (along with Car insurance) with One Call. Dealt with KB6 who was clear and concise about everything. Would reccomend..”
