“Excellent customer services. Fast and efficient staff. Very quick and easy to deal with. I personally spoke with Ashley Evens (AE2) who was well spoken and courteous. She dealt with my query very efficiently and was a delight to deal with. Keep up the good work.”
“With only 68 days of my cover left, I had to call the One Call insurance breakdown cover because I had a puncture and I couldn't get the wheel off. I was told the basic breakdown cover that's free with the policy doesn't cover wheels or tyres. I was told I would need to upgrade to gold cover for £99.95 to get a call out. What else could I do? I had to pay. I'm very annoyed to find that the standard cost to upgrade to gold when taking out a policy is only £59 FOR THE FULL YEAR!!!!. This is opportunistic exploitation of people with no other choice but to pay up. Almost double to cost for less than a quarter of the cover. When I called to complain the response was extremely unhelpful and unresponsive. No refund. No more business from me. Aviva's basic cover does included wheels and tyres!”
“This is the first year ever that my premium like for like has been cheaper than the previous year and this all thanks to EM1.
Thank you can't wait for next year.”
“Scott emailed me to ring him at the call centre. Very efficient and pleasant person who dealt with my policy and went through it with me and gave me a phone number to ring when I change my car on 1st September.”
“Renewal came through for building and contents insurance down a little on last year which was quite a good price, but, I have never made a claim in my life and I'm 77. Rang One Call to give them a try for a better premium, spoke to a young lady known as EM1, put my case over as never having a claim in all my life and she came back to me with a £10. REDUCTION. Now as far as I can remember it's the first time ever that I have paid less year on year, can't wait for 2016/17. Keep it up ONE CALL INSURANCE.”
“Renewal came through for building and contents insurance down a little on last year which was quite a good price, but, I have never made a claim in my life and I'm 77. Rang One Call to give them a try for a better premium, spoke to a young lady known as EM1, put my case over as never having a claim in all my life and she came back to me with a £10. REDUCTION. Now as far as I can remember it's the first time ever that I have paid less year on year, can't wait for 2016/17. Keep it up ONE CALL INSURANCE.”
