“Completely lied to. Always had my direct debit set for the 27th and you took it ok the 13th because i had renewed! Rang your customer services promised a call back to resolve and you didn't and you've not even bothered to take this month's payment! Sham of a company”
“I found them very helpful when I chose One call, as a lady driver on my own wanted to be sure
I had all I needed to be safe on the road, i.e breakdown cover, and all the things that go with it”
“Despite having a comprehensive policy I am not allowed to drive another car.
The breakdown cover is not reliable, I need to pay a certain amount before someone come to assist me. Very disappointed.”
“what impressed me about one-call ,was that after the first year you didnt massively put up the premiums like most firms.You also automatically changed to the new rate for me doing all the work yourself.the raise was so minimal it was easy not to search around for another quote.”
“Found them not only great on price, but more importantly when I did unfortunately had to claim and through no fault of my own;- very accommodating. They guided me through over the phone beautifully! Thankyou”
“Recently made an enquiry into a possible claim and when I explained the circumstances was told that I didn't have accidental damage cover so therefore couldn't claim. I wouldn't consider the damage done was accidental so went away rather unhappy at the service”
“This is my second year of Home Insurance with One Call. Second year's (2017-18) premium is much higher than
last year (2016-17) but I am reasonably happy.”
“I've not had to use my home insurance with One Call however, their renewal price was cheaper than what I had been paying for the previous year so kudos to them for customer service.”
