“The prove,weather they are good insurers,is when I get my renewal notice,and see how much it as gone up,if it its like most insurers, and does go up a lot,i will be looking elsewhere,because I have not used them so far,touch wood.”
“Havin spoken to the young lady on the phone she was more than helpful with what I was looking for so l was more than happy to renew my home insurance & recommend it to friends & family
Cheerz mi old”
“Leon helped me through getting my policy and was extremely patient as I am hearing impaired and I was so grateful for that. The reason for putting poor on communication was because at the end I had to listen to something that was said SO quickly it was of no benefit to me. Communication with Leon and Nick Stacey was fine. Very courteous. Wendy”
“Amy Ar6 was thorough but a little quick and I needed to ask her to slow down several times,she was obvious reading off a script but overall she was OK.”
“I had a few issues to sort out but these were done quickly by the colleague JH5 Jamie who was very helpful. Even though I called at a busy period the call was answered quite quickly and not like some companies who keep you waiting for at least half hour.”
“Just want to say thanks to Rachel Taylor (rt2) for fantastic customer service. She listened, dealt with my query in the most efficient and satisfactory manner. Will definitely consider one call insurance again. Thanks Rachel...you're a star!!!!”
“I found Charlotte Evans CE6 very helpful and polite. She gave me information on several aspects of the car insurance cover and sought clarification from one of her colleagues on personal accident cover as being compensation for loss of limbs, sight or life. She also told me that my no claims discount would be fully protected no matter how many accidents either I or my wife (who is also named on the policy) might have. This convinced me to take out the policy and I was impressed with her friendly manner.”
