“I spent nearly an hour trying to get to the correct phone number.When i called Paragon they were very cross and said tell ONe Call to give you the right number.
Finally Ashley Ainsley gave me the correct contact that I needed and a polite lady assisted me.
I was not very impressed with OneCAll/
My last Phone Bill had £100 for premium calls with One Call.Could you not Indicate what they are.”
“Bought car policy online via topcashback as quote was good for what you got. Unfortunately no emailed documents were forthcoming. Took two attempts with online chat. First told me I would have them in 30 minutes.......wrong! Had to chat next day this time was told manager apologises and is sorting it out for me and will email documents today. I hope so as the process has not inspired confidence in the company. I hope they can redeem themselves.”
“I HAD PROBLEMS RENEWING MY INSURANCE POLICY BECAUSE MY DEBIT CARD HAD EXPIRED. I EXPLAINED THIS TO THE ADVISER MR1 WHO WAS VERY HELPFUL. talked ME THROUGH THE WHOLE PROCESS, VERY HELPFUL INDEED.”
“Thomas was very understanding and helpful. Listened to what i had done and then amened the changes for me without any hassle absolute brilliant service”
“I found it frustrating and a little devious that the definitions of breakdown cover were not specified during the buying process. Only once I had agreed to go with the policy and set up direct debits etc, was I told that the basic breakdown cover that came with the policy had major limits (such as max 2 call outs, £20 charge per call out). To my mind, this is not a standard "basic" cover, as basic cover from all the other major breakdown companies include unlimited call outs, and no call out charges. So actually, the total cost of my cover was in fact £40 more per year.
I was also unimpressed that it took an after sales call from One Call before I was made aware that the "basic" breakdown cover also included a maximum recovery mile radius, with a ludicrous £3 per mile after the first 20 miles!
I feel like I was pulled in with a sneaky temporary low price, which was £40 lower than the competitors on a comparison site, only to be told when the purchase was complete "Actually, if you want proper breakdown service, you'll have to pay £40 more". This clearly should be stages that happen DURING the quote stage, not after!
The Once Call sales rep was polite and helpful, however (user SC3).”
“Simon Rix was very efficient, friendly and polite, I would recommend the service I have received from One Call on every occassion I have contacted them. Well done!”
