“Just arranged car insurance for myself and my wife. The friendly, cheery operator (LM8) was very helpful and explained everything clearly. Great price for the two of us, cheaper than I found anywhere else. TYVM!”
“I have only just bought the policy. There were a few things that weren't clear when I my policy documents came through such as it says I have no legal cover or emergency cover yet when I bought it online it stated that both of these cane as standard. I had to call to get clarification. The customer service person was very helpful and cleared up the emergency cover but I am still unsure about legal cover - I was transferred to another dept but hung up as was on hold for too long!”
“Samuel Wells -SW1- was my contact for One Call home insurance renewal. He was courteous, efficient and helpful. My only criticism would be that he recited the information , relating to the policy and the renewal much too quickly, and this made it difficult to follow. I understand that a lot of information needs to be communicated, and that calls and time cost money, and that this is probably the method he has been instructed to use (ie not necessarily his fault) ,
however,as someone who has trained and (successfully) managed telephone marketers in the past I think half the speed of delivery would have been 100% easier to understand, and therefore more user friendly”
“sc7 was very helpful confirming my insurance bought the day before, discussing proof of no claims bonus, and arranging to contact my previous insurer for confirmation.”
“I am glad you called regarding my renewal as it was on my list of 'to do's' . Renewal was straight forward and quick as you happened to catch me in my day off.”
“Very good service, spoke to AR6, clear & easy to understand instructions given, only suggestion for improvement would be to shorten length of time it took from start to finish of call, quite a lot of passing from one person to another.”
“I had just completed on a new home and was a little unsure about how to provide cover for buildings and contents, the service adviser KB6 was knowledgable, helpful and efficient and it was an easy process to get the best cover for my needs.”
