Uplifting Products Ltd Reviews

Name: Uplifting Products Ltd
Rating: 4.63

4.6 Rating 88 Reviews

90 %

of reviewers recommend Uplifting Products Ltd

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Phone:

07771641861

Email:

sales@beuplifted.co.uk

Location:

15 Dark Lane, Malmesbury,
SN16 0BB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order for an Uplift 1.0 at the beginning of February. I outreached the company to request any sort of update as it is March and I still have not received my item or any communication regarding my order. I used the chat feature on the website with no response and then tried emailing the company again resulting in no response. I'm basically now out $300 USD with nothing to show for it. An added insult was receiving a general automated email from the company stating they hoped I was enjoying my product knowing I haven't even received an update yet alone the product itself. UPDATE: I received a response directly from the inventor Tom Lawton who made no excuses and sincerely apologized for me not receiving my item and the lack of communication regarding any updates. He helped me understand as a young start-up business the challenges they need to address, issues they need resolve, and solutions to each problem. Tom did not hesitate in issuing me a full refund and as an additional courtesy allowed me to keep the item as a free gift if it did in fact eventually arrive to me. I was a little discouraged because I would rather have this unique item instead of a full refund but am grateful for Tom taking the time out to directly address the issues I encountered. I would like to report that as of the end of March my Uplift 1.0 was unexpectedly delivered and I could not be any more delighted. The item is more magnificent and mesmerizing than expected. Even after two months of waiting and through all the difficulties I experienced it was well worth it to own such a beautiful item and I'm wishing the most success for Tom and his business!”

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Posted 3 years ago

Hello Joel, Thank for your email yesterday and I am so sorry for the delay coming back to you. I don't want to ream off any excuses and I would like to suggest that we immediately give you a full refund. Your unit was sent three weeks ago and the fact you 1. not had any shipping communications from us and 2. have not received it (and we haven't been notified either) means I have to take this up with our shipping provider as this is not normal - both of these things should have been automated - they weren't. While this is an isolated incidence I will find out exactly what has happened and remedy our system. As for not having responded via our chat - again, you have highlighted the short fall of this so I am looking to find a better solution also. I regret that your experience has not been uplifting so far - I hope that a full refund is satisfactory and if the unit does turn up with you in Austin then I hope you enjoy it as a free gift and that it provides the uplifting experience you were looking for and we wanted to provide. Your full refund will appear in your account in the next few days. All the best Tom

Posted 3 years ago

“Far from calm and relaxing, as it has not moved since I have received it. Its in a south facing window. Happy for some further instructions why?”

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Posted 3 years ago

Hello Soraya. I am sorry that your experience has been far from uplifting so far and I am sure it's an easy thing to remedy - would you kindly go to https://beuplifted.co.uk/blogs/news/tips-troubleshooting and watch the video on getting started. If you have any problems after this please come back to us at sales@beuplifted.co.uk - many thanks, Tom

Posted 3 years ago

“The entire experience was perfect. From the website, to receiving a pre-delivery booklet, to receiving the high quality item boxed in lovely packaging.”

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Posted 3 years ago

“totally mood elevating thing. I love it!!! When I wake up and see the sun, I know that when I enter my kitchen I will see the spiral moving! I even check the weathers forecast the day before to know if it is gonna work!!!”

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Posted 3 years ago

“You guys rock! I love BOTH my Uplifts - the new blue one which is so delightful, the story of which I love, and the packaging that made me smile with joy! And the original kickstarter wooden one, for which you bent over backwards to help me after my glass dome broke in transit. It's now working well, after a bit of tinkering with your help. As a young start up, I love the focus on keeping me (the customer) happy. I love the product, the quality and the whimsy of it. I really enjoyed all my interactions with you and the customer service I've received. I wish you all the very best, and I keep sending people your way because it truly is a beautiful gift to share with anyone. Thank you so much.”

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Posted 4 years ago

“Fantastic product delivered quickly. Excellent classy packaging containing a delightful thought- provoking and relaxing Uplift”

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Posted 4 years ago

“An excellent seller. Questions are answered quickly, the product was packaged very well and safely and arrived quickly. 5 stars are not enough!”

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Posted 4 years ago

“Very good. Slightly confused to find a small spring and top screw stuck on magnets at base when it was unpacked. I assumed the spring is supposed to be under the top screw? It's working fine , just need more sun!”

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Posted 4 years ago

“The whole process has been great. Professional with instant confirmation of the order, clear delivery timelines and updates once the order had been shipped. It was carefully boxed and delivered to the door by courier. Obviously a lot of thought and care has gone into the process. I also follow Tom on social media so enjoyed all the updates along the way.”

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Posted 4 years ago

“Great to support an upcoming and environmentally aware business.”

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Posted 4 years ago

“I feel uplifted!!”

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Posted 4 years ago

“Because of the difficulties sourcing products and manufacturing, and further exacerbated by the coronavirus, delivery of the piece was very much delayed, which I understand and accept, but it was intended as a gift - just way too late. Overall, buying was easy, communication was pretty reasonable, and I'm really happy to support this version of Uplift and an artist in my local community (although I don't know Tom personally).”

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Posted 4 years ago

“Delighted with service and communication.”

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Posted 4 years ago

“excellent service and very reliable.”

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Posted 4 years ago

“Although had some hiccups with their local shipping partner, Tom & Nick were very accommodating and responsive and they addressed the issue by literally sending a new one free of charge to replace the old one. Truly professional customer service!”

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Posted 4 years ago

“Really straight forward order, quickly delivered”

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Posted 4 years ago

“Pleasant fun”

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Posted 4 years ago

“The interaction with the company was flawless. A beautiful website and simple process. All very elegant.”

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Posted 4 years ago

“Enjoyed the interaction, but have a problem with the device.”

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Posted 4 years ago

“Great! All good.”

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Posted 4 years ago

Uplifting Products Ltd is rated 4.6 based on 88 reviews