1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,062 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,062 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was fast and the installer was super professional and did a great job! Was in and out in 30 minutes!”

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Posted 3 weeks ago

“Very easy to work with and the tech who installed the battery was fast and friendly. I highly recommend their service”

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Posted 3 weeks ago

“great service. due to a mix-up they came twice and the second time was 7pm! replaced my battery, which was in a tight spot under the hood. professional and friendly.”

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Posted 3 weeks ago

“My engine light is on now and my auto starter doesn't work. I guess at least the car starts?”

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Posted 3 weeks ago

“The guy was on time, early, nice, and quick. 1-800 battery charges too much though...”

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Posted 3 weeks ago

“While 1-800-Battery finally showed up a day late, it failed to show up for the day it initially confirmed in writing and when I expected. Yet, it still tried to charge my credit card. I responded to the CEO's reachout asking for my opinion, but, if course, no one, including him, has ever responded. So, interest in actual customer opinions does not matter. No one will respond to this review. Prove me wrong!!”

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Posted 3 weeks ago

“5 STARS.....The service was amazing. Once the rep came he was very friendly and professional. I would recommend your company to all my friends. It is just very convenient coming out to the house.”

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Posted 3 weeks ago

“my experience was great, the contractor was professional and knew his job.”

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Posted 3 weeks ago

“Service tech was wonderful. Friendly and helpful, installed the battery quickly. Customer service was great, too. My only complaint is that your website wasn’t up-to-date on time of arrival and the next day the window of arrival was also late. Other than that I have no complaints”

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Posted 3 weeks ago

“The service I received was flawless from online ordering to installation! Thank you ! My technician was so kind and efficient!”

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Posted 3 weeks ago

“I am deeply frustrated with the lack of communication you've demonstrated during this service call. Last evening, at approximately 5:40pm I was advised that your technician would not be able to get to my home to perform service. I further advised that a technician would be available between 9am and 11am today. It wasn't until I reached out to you via phone that I was told that you did not have a technician available who could meet the timeline YOU specified. I would have appreciated any sort of communication providing me with this information so that I did not sit around the better part of my morning waiting on a technician that you knew would not arrive. I expect that you will make every effort to communicate delays and issue you may have in servicing customers, so that they are not held hostage by your inability to be transparent. It is now 11am EST. The person with whom I spoke at about 10:48am today advised that your technician was running approximately two hours behind schedule. I expect that you will communicate any further delays or disruptions so that I may adjust accordingly.”

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Posted 3 weeks ago

“TLDR: The installer installed the battery wrong and I had to pay to tow the vehicle and pay another shop to connect the battery properly. I called, emailed and live chatted with 1800battery to have a battery delivered and installed. I should've known the company was sus when the LIVE chat agent just stopped answering the chat randomly in the middle of the booking and never came back after 20 minutes. After booking via phone, 1800battery came a few hours later with the wrong battery. Thank God I was not on the side of the road. He had to leave and come back with the correct battery. The car still wouldn't start after he left so I figured the car must've been having additional issues. Long story short, car towed to repair shop and I found out 1-800 battery didn't install the "+" side of the battery correctly. The poor guy just didn't know what he was doing and shouldn't be installing batteries. I'm not sure how they vet their people. Now I have 2 additional bills on top of their bill. Disgusting work and a waste of $$$.”

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Posted 4 weeks ago

“Technician was helpful and traveled a good distance to help.”

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Posted 4 weeks ago

“This service is just what I needed. Jack was prompt professional and polite. Thank you for getting my battery delivered and installed within a very reasonable timeframe!”

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Posted 4 weeks ago

“The installer was on time if not earlier! Very friendly and did a great job. Highly recommend!”

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Posted 4 weeks ago

“Wow! No idea that this option existed. It's Sunday morning Thanksgiving weekend. I left my lights on and the battery went dead. 1-800-Battery responded within 2 hours of initial contact. Courteous, knowledgable driver delivered & installed new battery. I'm back up and running! No trip to the dealer. No delay. Less than I expected to pay.”

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Posted 4 weeks ago

“I had a ln appointment set up for today and I’m being told there may not be a technician available today. I’m disgusted. Zero Stars”

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Posted 4 weeks ago

“The person pick up the battery, delivered it and installed it. He was polite and very profesional. With in minutes he had my vehicle running. Thanks”

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Posted 4 weeks ago

“Unfortunately, it took 24 hours to get the service I needed, not 2 hours as promised. The technician was great. He changed the battery and started the car, but later on, the car did not start again. Apparently, the key needed to be programmed. I had to call another expert to do that. and cost me 250 $ extra.”

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Posted 1 month ago

“1800Battery was very easy to work with. I did a live chat to confirm some details of my order that were wrong online. The chat was quick and efficient. The technician arrived within the quoted time frame. He was pleasant, professional and reassuring. He took time to answer questions and checked the alternator also. Very pleased with my experience. There was no separate delivery of the battery. The technician brought it with him.”

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Posted 1 month ago

1-800-Battery is rated 4.3 based on 5,062 reviews