1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,088 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This order was cancelled aftyer the mechanic could not find the location of the battery in my car.”

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Posted 1 year ago

“My technician Orlando was great, very professional, took care my battery replacement with ease. I could not have asked for a better technician. However, your company provided the wrong battery one that was weaker. I purchased a battery with 800 CCA and was provided one with 700 CCA. I am awaiting a potential refund. Your customer service reps were not particularly helpful and told me that despite my purchase of a 800 CCA battery the fact that I was provided with a battery above the required CCA of 600 for my vehicle that was good enough. I hope this issue can be rectified or I would have to take future business elsewhere.”

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Posted 1 year ago

“Agent came on time, was very courteous and helpful”

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Posted 1 year ago

“Quick and accurate transection,timely arrival and completion of job inspite of rain,no hassle service and prices”

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Posted 1 year ago

“The phone rep was great and the tech was very knowledgeable.My only complaint was the time.The 2 hour window turned to a 4 hour window,it was a sunday 7 am.So this could have some affect.”

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Posted 1 year ago

“Website design was easy to navigate and intuitive, rep on phone was friendly and well spoken. My only issue was with time: site asked me to choose a window of time (11-1) and the tech came at 3:20. He did a quick job of replacing battery but did not take the time to test the one that was there already. I do admit it probably would have been a waste of time to test it since it was bought in 2017.”

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Posted 1 year ago

“I waited an hour after the window 8-10 before the battery service arrived at my home”

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Posted 1 year ago

“Fantastic service. Less than 2 hours between my order & the techs arrival! I highly recommend 1-800-Battery!!”

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Posted 1 year ago

“You can get a good price if you can not move your car and have no service like AAA to help you bring the car to a cheaper place. For example, I would have paid $380 with a mini for a battery replacement - but I had no chance to tow it to them. So I shopped around and found an 1800 battery. All was easy and with just over $400 (none 2023) they were pretty reasonable with it included a home service. All are online (or per phone) and they even send you a tracking for the mechanic that will do the installation. My mechanic had not really a plan of how to do a mini - and I get it is a bit more complicated than most cars. In the end, I looked up a YouTube video and showed him - after that, he was able to remove and replace the battery without any problem. But then what was a bit awkward was that he just installed the battery and wanted to say goodbye and I asked him if he was not doing the registration to the car of the new battery. and he said can you talk to my supervisor they did not give me the right tools to do so. I did and was told "We only do basic installation" so that means not registering the battery to the car's system. I was a bit disappointed since on the website that information was missing. Why is it important - when the car thinks it is still the old battery it will charge it differently than it will a new battery. SO not saying it's a new battery will have the battery run out earlier. So the supervisor told me to go to my dealer and let the battery register there. This might be an additional expense you have to calculate in - it will take only a few minutes but ist still time your dealer might charge you for! So be aware.”

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Posted 1 year ago

“Very satisfied with the technician that was sent-he really knew his stuff-I would rate him a 10 plus!!!”

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Posted 1 year ago

“Great Job! Thank a lot......... Bob”

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Posted 1 year ago

“The service was fast and efficient. The technician was here within an hour which was great.”

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Posted 1 year ago

“Quick, efficient, excelllent service.”

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Posted 1 year ago

“Tech was nice and did new battery install, but settings were messed up after I was advised settings would be saved. Cannot use remote on car, as it no longer works, steering wheel features don’t work either and driver window no longer works. All they had to do was come out to correct but won’t do it.”

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Posted 1 year ago

“I was happy that I got same day service and I did not have to wait long. My tech Matthewe was great and he did an excellent job. I would definitely recommend to anybody who can use the service. Thank you.”

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Posted 1 year ago

“The service was completed. Same day on site. I’m very happy with the results.”

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Posted 1 year ago

“1 out of 5 stars. My experience with 1-800-Battery was very frustrating. I scheduled the order at 7:42 a.m. They said it would be delivered between 9:00 and 11:00 a.m. It didn't arrive until after 2:00 p.m. They did not communicate well. When I called they said all the lines were busy and asked if I wanted to text. When I texted they never responded to the text. When the technician finally arrived he did not speak English. I will never use this company again; nor will I recommend them to anyone.”

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Posted 1 year ago

“I was quite happy with my battery purchase initially, especially with the ability they had to deliver and install the battery quickly. But my opinion has now changed dramatically! I went out to start my car today to run errands today and my battery was totally dead! Even worse, it was very cold here today, only 7 degrees outside. That means the battery was likely frozen. Frozen batteries can explode if you try to jump them or charge them and with how cold it was and how dead the battery was it most certainly was frozen. So I reached out to 1800batteries to see about a warranty replacement. They said they would come out and do a warranty replacement for a $50 charge. They went on to say that when the technician arrives they will first test the battery. If the battery tests good I would be charged $107 for a service fee (penalty really) and they would not exchange the battery. Even worse they said I could choose to purchase the battery if I wanted to, at a price of over $300. So the total then would be over $400 if they decided the battery was still usable. Well I was pretty darn sure that their technician would declare the battery while totally dead was just fine and expect me to pay out over $400 for then new one! I told them to forget it, I went to Fleet Farm and bought a bigger, stronger battery for $160 and it has a better warranty to boot. Funny but I never was informed of their extra hoops to jump through to get them to honor their warranty back when I bought the battery. I’m very unhappy.”

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Posted 1 year ago

“Really good service once the request went through. Website interface was poor. also, I never received a copy of the warranty. But I would use them again. Called AAA which was a complete disaster. They didn’t have the unusual battery my Audi needed but 800Batterty did.”

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Posted 1 year ago

“Marcus was very efficient and friendly. It was a quick installation, and he was very knowledgable. I am super grateful that he made the trip to help me out. Thanks again for your assisstance.”

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Posted 1 year ago

1-800-Battery is rated 4.3 based on 5,088 reviews