1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 4,948 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 4,948 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

Write Your review

Tell us how 1-800-Battery made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was charged $300+ dollars for an appointment I cancelled. I need a refund.”

Helpful Report

Posted 2 years ago

“Great service, fast response and efficient install.”

Helpful Report

Posted 2 years ago

“BUYER BEWARE! THIS COMPANY OVERCHARGED ME BY $185.42. On April 21, 2022, I called 1-800-Battery because the dead battery in my camper van was not responding to my small portable jump starter. I discussed with the agent—who said his name was “Jose” and that he was located in California—the prices of replacement batteries and decided on the middle grade, for a total price of $292.77, including installation. "Jose" told me that a local technician would first test to see if the battery could be jumped before replacing it. If so, he said, the only charge would be $99 plus tax, or $107.35, not $292.77 for a battery replacement. "Jose" assured me that nothing would be charged on my credit card until the service was finished and the final price known. I gave him my credit card #. The local tech showed up as promised and successfully jumped the battery. He confirmed that my charge would be $99 plus tax, for a total of $107.35. I would have been delighted with 1-800-Battery if the story had ended there. Unfortunately, I soon discovered that the full amount of $292.77 had been charged to my MasterCard. I called the same number and again reached “Jose” in California. He apologized and said he would correct the charge that very day. But nothing ever changed. I contested the overcharge with MC. But since the transaction was all verbal over the phone, I could not provide any written documentation of what had been promised and delivered. So I have been forced to pay MC the entire $292.77 rather than the $107.35 for service actually delivered. Over the last two months, I've repeatedly contacted 1-800-Battery, but after an initial promise to "escalate" my complaint to corporate higher-ups, no meaningful response has come. They did send me one more email asking for my order number, which I couldn't provide because "Jose" never gave it to me. But I provided the precise address where the local tech had come to service my van on that date and suggested that they look up the order in their records, based on that address or my name, phone #, credit card #, etc. 1-800-Battery never replied to me again. I've given 1-800-Battery plenty of time to make good on "Jose's" promise to adjust the inaccurate charge, so I'm posting this warning so others may not make the same mistake. If this stonewalling is an intentional deception by 1-800-Battery, it is a major breach of ethics, not to mention a terrible way to treat a customer. If 1-800-Battery is an honest company, it owes me a refund of $185.42. I intend to warn my many friends who are van campers. CAVEAT EMPTOR.”

Helpful Report

Posted 2 years ago

“THE only issue I had was the person who answered the call, did not speak clear nor give precise instructions as to what will be done”

Helpful Report

Posted 2 years ago

“Totally sucked, waited all day and no show. Can get the same battery at Advance for a hundred dollars less. Don't waste your time like I did.”

Helpful Report

Posted 2 years ago

“One star for 800-battery; 5 starts for the tech. Tech came pretty timely and did the install no problem. Probably not his fault, but he brought the wrong battery. Was not the model that I ordered (the website has incorrect information about my car). It will work OK but does not fit in the compartment properly and the lid will not close all the way. Dissappointed.”

Helpful Report

Posted 2 years ago

“The technician was very efficient and completed the work very quickly. However, the initial order noted a 2-hour lead time for the technician to arrive - the actual arrival time was about 5 hours later.”

Helpful Report

Posted 2 years ago

“I ordered a DieHard Gold replacement battery from 1-800 Battery in the morning and received a call from provider Lightning Roadside, Plainview NY in about an hour. I was told someone would come between 1-3 PM to replace battery, which was fine. Sometime after 2 PM I received a follow up call to tell me the tech was in the area finishing another job and would be here shortly. The tech then called me directly to say he was on his way and would be here in ten minutes, which was around 2:30 PM. When he arrived, I noticed he brought an Oxide battery, not a DieHard and I explained that wasn't what I ordered. He contacted his office to tell them there was an issue with order so they could straighten it out. Apparently, there was some disconnect between 1-800 Battery and this provider, so it was not their fault. The tech, Joe, then left but said he would contact me later. Within a short period of time Joe called again to say he was retrieving the correct battery and would be back in 30 minutes. He arrived as promised and installed the correct battery in my car. In spite of the mix up I felt the company and Joe, the tech, did an excellent job.”

Helpful Report

Posted 2 years ago

“I thought Big Robb's service was exceptional! He was a little late for the appointment window but, so what, he did his work and left in minutes! My next car battery is from him -- already email blasted my friends! Highly recommended! Thanks Again! Jon Belobraydich”

Helpful Report

Posted 2 years ago

“Service was excellent! Ismael was great - will definitely be using them moving forward.”

Helpful Report

Posted 2 years ago

“The guy did his job but had a horrible attitude. I was nothing but nice and car issues cripple my anxiety and he really just is the not great. Had he met me with a better ‘tude I would have tipped because clearly you people aren’t paying them enough:”

Helpful Report

Posted 2 years ago

“From the time I placed the order I received clear concise communication. The tech that provided the service continued with excellent communication and top notch service. Super happy I tried 1-800 battery. Pulled right up to my car changed the battery ensured my car was running correctly and I was on my way!”

Helpful Report

Posted 2 years ago

“Christopher was excellent!”

Helpful Report

Posted 2 years ago

“Great and quick service!”

Helpful Report

Posted 2 years ago

“Quick service.”

Helpful Report

Posted 2 years ago

“Was told tech would be there in 2 hours tech finally showed up 5 hours later. Should have been told that upfront.”

Helpful Report

Posted 2 years ago

“Service was exceptional and quick. Technician was very nice and helpful. I’m glad I chose this service!”

Helpful Report

Posted 2 years ago

“My technician was simply awesome! A true pleasure! Would use the service again.”

Helpful Report

Posted 2 years ago

“Beat their own estimate of time. I was running again 1 minutes after arrival.”

Helpful Report

Posted 2 years ago

“Fast , quality service.”

Helpful Report

Posted 2 years ago

1-800-Battery is rated 4.3 based on 4,948 reviews