1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 4,943 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 4,943 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for a Die Hard Gold. They installed another battery without discussing it with me or telling me what they did. Did not discover the change until my husband came home later that evening.”

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Posted 1 year ago

“The service was great. Jose who replaced the battery was friendly and very quick.”

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Posted 1 year ago

“All went well. Delivery on time. Quite satisfied.”

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Posted 1 year ago

“Outstanding service, knowledgeable and friendly technician. So pleased and will recommend the company to all my neighbors.”

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Posted 1 year ago

“Arrived on time, professional, knowledgeable, quick”

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Posted 1 year ago

“Very deceptive practices. I paid for a high-end DieHard battery and got the cheapest Continental instead. CCA for Die Hard Gold is 640, for Continental is 550, warranty is 30 months for DieHard, 24 months for Continental, etc. When your car is dead and you are waiting for hours for a technician to come and install the battery, you are at their mercy to get what they bring, and they just assume that you won't know the difference. Although if you scroll through their website and you happen to get to the hyperlink for FAQ, you might find something along the lines of "The brand available is determine by location and availability", it does not excuse that they switch to the cheapest available model while you have paid for the most expensive from a better company.”

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Posted 1 year ago

“From start to finish, this was excellent service. The online process was easy, the technician arrived at the start of the appointment window and was quick with the install, and quite friendly as well. Perfect experience.”

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Posted 1 year ago

“I was pleased with the ease of booking and the availability of a quick response. The tech was helpful and polite--thanks!”

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Posted 1 year ago

“Everything went well except the arrival time. The representative was about 2 hours behind schedule .”

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Posted 1 year ago

“I paid for a high-end DieHard Gold battery (640 CCA) and got a Continental 550 CCA battery instead, which is the cheapest possible version I could have gotten. Any information regarding exchanges is not addressed on the main website but rather hidden in a hyperlinked site which is further buried in ‘frequently asked questions’. If you are stranded with a dead battery you have little option but to get whatever they give you, a situation that is clearly exploited. I would not go with this company again, even though the person who installed it was very personable- to be fair.”

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Posted 1 year ago

“As advertised !!!”

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Posted 1 year ago

“Great service, fast and effective. Thank you for swift action to deliver and instal a battery.”

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Posted 1 year ago

“Our battery was still under warranty. we called to have them come out and inspect to see if our issue was a result of the battery. From the time we called, they were at our home within 2 hours, confirmed it was the battery and provided a brand new battery. we were very grateful for the customer service.”

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Posted 1 year ago

“At 6:30 am when you jump in your car to drive to work and the car does not start, it's not exactly the picture-perfect start of any day. However - ordering an installed battery from 1800battery.com solved it all. The battery arrived at the exact time estimated. The installer was courteous, professional and completed the job in minutes. Hopefully, I never need this service again, however, if I do - they will be my first call”

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Posted 1 year ago

“DO NOT USE THIS COMPANY!!! I WANT TO GIVE A ZERO! THE TECH LEFT WITHOUT PROGRAMMING MY VEHICLE BACK TO THE ORIGINAL STATE! And you cannot even speak to a manager to get resolution. Oh and they LIE! MOST DISAPPOINTING AND FRUSTRATING IS THAT I ENDED UP AT THE DEALERSHIP AN HOUR AFTER THE TECH LEFT MY HOUSE! The tech left my vehicle with fault alarms and non-working lights as he never coded/programmed the battery to my car. He told his team that he did not have the “programming tool”. If he knowingly DID NOT have this tool, why is he doing the work???? And the next call I made to the the customer service rep said they do not program batteries. HUH???? This company charged me $532.00 and didn’t properly complete the job with programming. AND left without even mentioning to me that I now had all of these fault alarms! I am now paying Audi to fix this problem. I would steer clear of this company. The reduced price is not worth the frustration and additional fees I am now having to pay. In the end it would have been cheaper to go directly to the Audi dealership. At least it would have been done correctly. AND if something was wrong, they would not have let me leave without mentioning any issues - vehicle lights not working, lane assist no longer enabled, door ajar errors, etc. IN ADDITION, when I contacted customer service, they will not let you speak to a manager and when you insist on speaking to a manager, they say they are too busy to get on the call and when you say you will hold, they hang up on you. Jason is purportedly the manager. I spoke to two people (Carlos and Rebecca). Both times, Jason the manager is too busy. And then they disconnect! And then say the call dropped. I am beyond upset for the bait and switch on the battery (as they did not bring the battery advertised on the website) as well as the fact that their tech left the job incomplete and didn’t even feel the need to mention to me that there were now numerous faults on the vehicle and the way that I was treated by customer service. DO NOT USE 1800-BATTERY! The way they treat people is unacceptable.”

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Posted 1 year ago

“YOUR MAN HAD THE WRONG BATTERY MONDAY NIGHT. SAID HE WOULD BE BACK 9 AM TUESDAY .WAITED ALL DAY - NO MAN, NO BATTERY, NO PHONE CALL!!!. THIS IS NOW WEDNESDAY. I WILL CANCEL MY ORDER AT NOON TODAY CST. IF I DO NOT HAVE BATTREY! TIM COVEY 414-525-0658”

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Posted 1 year ago

“Well I started out making you phone call just to get an estimate on what it was going to cost for three batteries for a 1997 RV they put me down on a schedule as of Wednesday the 25th I think it was or 26 well they were going to be here by noon no show no call I waited a couple hours I called both times I called that day they said they could not get a hold of them electrician or the mechanic whatever it was so then that day went by then I called the next day and they said well it's a holiday and they won't be able to get into the warehouse till Monday so I get a call from the guy on Sunday saying he will be here Monday that he's got to go to the warehouse at 7:00 in the morning and pick up the batteries and he would be at my house by from 9:00 to 11:00 well by 11:00 no show so I made a call they couldn't get a hold of the kid again so after I put in my complaint about charging my account before I even received the batteries at all they said at 4:00 they were having somebody come out so the guy comes out takes the batteries out of my RV put some in the back of his truck which I wasn't aware that he was taking my batteries that were in my RV and putting new ones in that he was allowed to take them or he said I was going to get charged $22 for each battery if you couldn't take it what I don't understand is I wasn't told anything about taking the batteries then if I would have said there's no batteries in the at all he would have had nothing to take so I didn't see why he had to take those batteries The interstate battery still worked because it run the vehicle we drove the vehicle we moved the vehicle so I knew that the interstate battery was still fine but the other two probably weren't cuz the lights in that in the inside were not working so the guy puts them in turns it on test it left the front hood down and then left with an attitude like I came all the way here to do this it took me an hour to get the batteries at the AutoZone and I'm taking up my time away from my family cuz I was called at 4:00 at the last minute to do this so he had a little bit of an attitude what made me mad is they took the money out of the account before I even had the batteries in my RV and then they said they were going to give me a $15 discount because of all the problems I went through we're $15 didn't do nothing and that's considered a third party that came so where are those batteries going to go that was taken out of my RV I was very disappointed on the communication no I wasn't contacted at all that somebody wasn't showing up or they were running late or nothing I continued to make the calls after 5:00 the office is closed so I couldn't really get through to get any information on what was really going on and because of the holiday afterwards I couldn't get anybody and then one of the guys text me and told me he was going to be at my house on Sunday and I said what are you talking about you're doing it Monday he goes oops I had the wrong phone number I said okay then he text me coming and said he'd be there in 17 minutes then he text me again and said I'll be there in 25 minutes so I called him personally and asked him what are you doing what are you saying he says will it took me a whole hour to have to go to AutoZone to replace and buy the batteries that fit the RV I said AutoZone I didn't know that they carried them so I'm going to call AutoZone and ask him how much the batteries are I want to find out how much with me being charged two or three hundred for each battery and the bill was 900 something I want to find out how much these batteries really cost I'm just saying the business and the communication was lousy so I hope these batteries last two years so I don't have to recall and get a replacement because the problems I had just trying to get the batteries in and then you charge my account before I even receive them is not a very good business thank you”

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Posted 1 year ago

“Great service and quick install. Downside was that the DieHard battery shown on the website that I purchased was not as advertised…..it was a different brand. I hope it’s just as reliable….”

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Posted 1 year ago

“They completed the job in a timely manner and was very efficient. Would use their services again and would highly recommend!”

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Posted 1 year ago

“In the end, everything was OK. But promised ETA was missed twice. First time, staffing was short and battery was not delivered on same day. The next day, promised ETA was was missed by couple of hours.”

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Posted 1 year ago

1-800-Battery is rated 4.3 based on 4,943 reviews