1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,106 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

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“Great communication and great service”

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Posted 2 years ago

“Sheldon was excellent! Great communicator and he did great work. I would definitely use this service again!”

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Posted 2 years ago

“Can’t say enough good things. When it was delayed they kept me updated. The installer, Doug, was friendly and quick. A great company!!”

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Posted 2 years ago

“One of the worst experiences of my life . 7hours I waited .7 hours of lies. I was told "Paul" was on his way. I called "Paul" , nothing . Eventually he blocked me . The wonderful man who finally showed said that he didn't get the call until late afternoon. I was with a child who is on the spectrum, it was 32' outside. It cost me $200 to tow it home . I would have towed it home at 8:30am.if they had not said they were on their way. We got home at 4:35. SHAME ON 1800batteries!!!!!”

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Posted 2 years ago

“had service done 11/21/22 for a replacement battery but turns out i didn't need a battery. So I was told I would be reimbursed for the whole battery and i haven't received my reimbursement and it is now 12/8/22 when i was also told it takes 5-10 days to get it back. And also made contact several times and they give you the run around saying they will get on it and nothing has happen yet.”

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Posted 2 years ago

“The service that I have received was excellent service Kyle was very professional”

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Posted 2 years ago

“Your price was much higher than several auto parts shops I contacted, but those didn't have my battery in stock, or wouldn't install it, so I had to use you. Despite my having told you the car, year and model, your people came first with the wrong batter, and then it took another 90 minutes for them to return with the right one. Your people were otherwise competent and professional.”

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Posted 2 years ago

“Great service - prompt, got the job done and for a good price.”

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Posted 2 years ago

“I signed up online with a promise by the website of three hours for delivery and installation of a battery for a 2017 Jeep Grand Cherokee Summit. That was at 1:30 PM on 12/5/22. At 5:30 PM on 12/5/22 I called customer service because the delivery did not happen. The service agent told me that the assigned technician was out sick and would not deliver the battery that day. I agreed to a 10 AM delivery on 12/6/22. At 11:00 AM on 12/6/22 I called customer service yet again to report that the tech had not yet arrived. The agent told me that the tech was in the field and had my name on his customer list. Sherman Williams arrived at my house at 1:45 PM. Oh, BTW the first customer service agent said I would receive a discount from the agreed upon price. No evidence of a discount has been received.”

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Posted 2 years ago

“Great customer service. Highly recommend. Thank you”

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Posted 2 years ago

“The service was wonderful and very prompt. Luis finished very quickly and I'm very pleased with the results.”

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Posted 2 years ago

“Russell arrived on time at my condo, replaced my car battery and all was well in the motor pool again.😊”

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Posted 2 years ago

“I paid extra for your services as it said it was quick and service would be performed between a window of 2-4 pm. I never heard from you guys and had to call several times to find out the driver was delayed till approximately 5 pm. I missed an event and had to take an Uber to another event. They originally told me battery change would take approximately 20 minutes as when he arrived at 5pm (late) my car wasn't finished until 7pm. I asked for a refund and they said they had to ask management and I still haven't heard back from you guys. Very bad experience.”

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Posted 2 years ago

“Awesome service. On time quick and knowledgeable. Highly recommended”

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Posted 2 years ago

“I called yesterday because obviously my battery was not working. Within two hours Kamall came out to change my battery. He was amazing. He was kind, professional, and a true pleasure to work with. I will recommend your company to anyone in the future that needs this service! Thank you!”

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Posted 2 years ago

“Quick service. Courteous service person. Price was a little high.”

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Posted 2 years ago

“Your service is excellent!!! The tech arrived ahead of time and went right to t work. He installed my new battery, and was polite and courteous.”

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Posted 2 years ago

“Absolutely the worst company I have ever dealt with in my entire life! Needed a service call after the installation was done poorly and the battery died. Called on a Wednesday and told they would be out on Thursday by 4:30. At 7:00 they called and said they were on the road and would be there shortly, never showed up. Called and rescheduled for Friday. Again told they would be there by 4:30, this time NO CALL NO SHOW!!! Rescheduled for Saturday, guess what, NO CALL NO SHOW!! Monday get a call they would be there between 9-11:00. Guess what, yup you guessed it, NO CALL NO SHOW!!! Asked to talk to management several times and there is never anyone around or they would call me back. Guess what? Yup you guessed right, NO CALL FROM MANAGMENT!!! Going on 4 days with the most ridiculous customer service in my life!! Any employee that does a no call no show should be fired. Management should be fired for not calling back. What has happened to customer service? If i could give them less than a 1 star I would.”

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Posted 2 years ago

“easy-peasy. nice guy, knows alot, very helpful. GIVE THAT MAN A RAISE, YOU SHOULD HAVE MORE PEOPLE LIKE HIM!!”

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Posted 2 years ago

“Amazing service! Easy to schedule. Service tech was friendly and did a great job. Great back and forth communication and keeping me up to date on what was going on.”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 5,106 reviews