1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 4,938 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 4,938 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I appreciated the timeliness and updates of the technician. He spent a few hours here, distracted on phone calls for much of it, but did get the battery replaced and had me make sure the car starts, which it did. Warning lights were on about battery discharges but he assured that they would clear and when I asked him about programming, he said there was no need to as he'd keep the charge while swapping. I have now used the car for a couple of days and looked in the trunk and noticed several issues. * The plugs were removed but not replaced (and I could not find them in the trunk to put back). The first photo is the other side as it should be and the others show the battery side with the holes and no plugs. * From my research, everything points to battery programming being required for my make and model - for instance, https://www.bimmer-tech.net/blog/item/115-bmw-battery-replacement-and-registration * Every time I start the car, the date and time are not set and need to be reset. * A battery discharge warning comes up every time I start the car. There are no accessories plugged in. I have contacted the company 3 times and they are not responsive to fix the issues.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Excellent same day service, well done and appreciated!!”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Needed a battery when our 2013 Mini died. Car was in our garage, needed someone to come to us. 1800 battery was the only place including a computer reset with the battery installation. Others said they could install a battery but I would have to take it to the Mini dealer to get the car to recognize it. 1800 battery had it in stock, ordered I’ve the phone, sent someone out within a few hours. The installer , David, was great!”

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Posted 1 year ago

“Ordering was very simple and Mike the deliverer was even early in getting my battery to me. Mike was very informative and congenial and had the battery in my car quickly. Thanks to all.”

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Posted 1 year ago

“When I placed the order online it said there was a 2-hour window available so I ordered the battery. Never heard anything back, but the receipt showed it being sent. I called and was told it would be the next day between 9&11a.m. Tech arrived at 12. It would be nice if communication were better between the tech and the customer. However, after the tech arrives the repair was taken care of promptly.”

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Posted 1 year ago

“The whole process was great, ordering was easy, Rob, the service tech was hard working and completed the work as hoped. Will use this service again if needed.”

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Posted 1 year ago

“Service tech arrived withon two hours and completed installation in less than 30 minutes. It's a little pricey but well worth it.”

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Posted 1 year ago

“Online experience for ordering and scheduling was excellent. The gentleman who came was on time, professional, knowledgeable, and performed the job promptly and competently. I am a customer for life!”

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Posted 1 year ago

“Everything about this appointment went smoothly, from making the original appointment, to changing the appointment date, the technician arrived on time, assessed the problem, and installed the new battery in a matter of minutes. Very professional and experienced. I highly recommend this company.”

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Posted 1 year ago

“I called them at 11 AM on a Wednesday morning. By 12:30 PM I was good to go. Sheldon is very competent. And I was glad he was my technician.”

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Posted 1 year ago

“Unfortunately, 24hrs after having them jump my car and help with a battery that was installed 5 months ago; the battery is dead again despite charging it for an hour and driving it for 45 minutes to recharge. The technicians have been nice and on time, but the overall service has not been reliable.”

Helpful Report

Posted 1 year ago

“I drive a BMW 328i, before purchasing I contacted customer service and asked specifically if the technicians will register my new battery to my cars system. Customer service assured me that the technicians were well trained on BMW and that they would register the battery so that way my new battery wouldn't be over charged and the IBS system wouldn't screw with my car. All makes and models from BMW after 2002 NEED to have a new battery registered to the cars computer system with a BMW Scanner or ODMII Scanner (some ODMII Scanners don't even do the battery registration so it has to be certain models) The technician came out a day late, with a 10 minute warning changed my battery and DID NOT REGISTER IT. Did not test it before hand. Did not test it after wards. Told me to try and start it and see what happens. Hooked ZERO scanners to my ODM or the battery. Did not use even a memory saver like customer service tried to tell me they use to bypass having to register the battery (which is just a lie anyways because memory savers do not bypass having to register the battery) I contacted customer service immediately by chat, phone call, and text and didn't receive any type of answer until hours later. When I finally received a text back after waiting on hold for hours the customer service agent told me that the first customer service agent I talked to who guaranteed to me that they registered the battery "didn't know what he was talking about." After going back and forth for an hour I was told my order would be sent to the claims department for either a partial refund or a new technician to come out and to stand by my phone for news, I said Thank You and that was the end of our conversation. It's been well over 24hr and I have heard NOTHING. $500 for someone to come out, screw up your car, and for you to have to take it to the shop anyways. Zero stars if I could leave it. ZERO.”

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Posted 1 year ago

“5 out of 5. Spencer was personable and did a great job! Loved the communications via phone and text messages.”

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Posted 1 year ago

“Installed in less than 15 minutes. Great guy and wonderful service.”

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Posted 1 year ago

“I purchased a battery 9 months ago and contacted the warranty department due to the battery being defective. They were extremely helpful and the technician that swapped out my battery was amazing as well. The overall customer service was phenomenal.”

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Posted 1 year ago

“Last Saturday tried to start car in garage and learned battery not able. Called 1 800 Battery. Mavrick arrived with new battery and installed it in 30 minutes. Professional and polite. Excellent service.”

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Posted 1 year ago

“This was such an easy process. I was given a 3 hour time window and the tech showed up in a bit over 1 hour and had my battery in and done in 15 minutes .”

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Posted 1 year ago

“Friendly, fast, and a fellow gamer. Can't beat that combo! I hope the studio apartment meeting went well.”

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Posted 1 year ago

1-800-Battery is rated 4.3 based on 4,938 reviews