1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,103 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,103 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, 24hrs after having them jump my car and help with a battery that was installed 5 months ago; the battery is dead again despite charging it for an hour and driving it for 45 minutes to recharge. The technicians have been nice and on time, but the overall service has not been reliable.”

Helpful Report

Posted 1 year ago

“I drive a BMW 328i, before purchasing I contacted customer service and asked specifically if the technicians will register my new battery to my cars system. Customer service assured me that the technicians were well trained on BMW and that they would register the battery so that way my new battery wouldn't be over charged and the IBS system wouldn't screw with my car. All makes and models from BMW after 2002 NEED to have a new battery registered to the cars computer system with a BMW Scanner or ODMII Scanner (some ODMII Scanners don't even do the battery registration so it has to be certain models) The technician came out a day late, with a 10 minute warning changed my battery and DID NOT REGISTER IT. Did not test it before hand. Did not test it after wards. Told me to try and start it and see what happens. Hooked ZERO scanners to my ODM or the battery. Did not use even a memory saver like customer service tried to tell me they use to bypass having to register the battery (which is just a lie anyways because memory savers do not bypass having to register the battery) I contacted customer service immediately by chat, phone call, and text and didn't receive any type of answer until hours later. When I finally received a text back after waiting on hold for hours the customer service agent told me that the first customer service agent I talked to who guaranteed to me that they registered the battery "didn't know what he was talking about." After going back and forth for an hour I was told my order would be sent to the claims department for either a partial refund or a new technician to come out and to stand by my phone for news, I said Thank You and that was the end of our conversation. It's been well over 24hr and I have heard NOTHING. $500 for someone to come out, screw up your car, and for you to have to take it to the shop anyways. Zero stars if I could leave it. ZERO.”

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Posted 1 year ago

“5 out of 5. Spencer was personable and did a great job! Loved the communications via phone and text messages.”

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Posted 1 year ago

“Installed in less than 15 minutes. Great guy and wonderful service.”

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Posted 1 year ago

“I purchased a battery 9 months ago and contacted the warranty department due to the battery being defective. They were extremely helpful and the technician that swapped out my battery was amazing as well. The overall customer service was phenomenal.”

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Posted 1 year ago

“Last Saturday tried to start car in garage and learned battery not able. Called 1 800 Battery. Mavrick arrived with new battery and installed it in 30 minutes. Professional and polite. Excellent service.”

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Posted 1 year ago

“This was such an easy process. I was given a 3 hour time window and the tech showed up in a bit over 1 hour and had my battery in and done in 15 minutes .”

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Posted 1 year ago

“Friendly, fast, and a fellow gamer. Can't beat that combo! I hope the studio apartment meeting went well.”

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Posted 1 year ago

“My Porsche Cayenne battery died while I was in Europe for a few months ... I needed it replaced urgently before I left San Diego for a trip to Asia. Ordering through the website was fairly easy and I received a prompt confirmation. I had a bad experience (with another company) with a service in Hawaii for my wife's Mustang when the technician they sent did not have the correct connectors for the car (I had to order and replace them later). The pre-service communication was OK but not great which caused me some concern as the battery replacement for a Cayenne is fairly complex. When the tech showed up (on time), I asked if he had done a Cayenne replacement before and he said 'yes' ... sure enough, he knew what he was doing and did the replacement in less than 30 minutes. I am very pleased and the only reason I didn't rate you at 5 stars is the weak communications on the day of the appointment. You will be my 'go to' company for battery replacements going forward.”

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Posted 1 year ago

“tech was right on time and got the battery installed quickly. Thank you!”

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Posted 1 year ago

“Amazing Service! So easy to order online. Continuously updated the status of the order and the technician called 30 minutes before arrival. Easy Easy Easy. Thank you!!”

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Posted 1 year ago

“Wonderful experience. Quick easy. Very satisfied Thank you.”

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Posted 1 year ago

“Order # 51237. Had 8 am - 10 am window. Did not receive service until after 12 pm. (Install tech was quick once on site). Did not receive any warranty info for battery, no box as tech simply pulled from back of his trunk Exide SX-H5/L2/47. This did not match what was shown on initial order sheet so not sure if correct. Also 2 confirmation emails showed price of $201..99 47H , second email showed battery price of $289.99. i called customer service, waited on hold for over an hour, finally left vm for callback and have not received any followup call as of 23 hours later. Again, no issue with tech once on site but not sure about what i bought vs what i received along with wasted morning waiting to get service.”

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Posted 1 year ago

“Fast and easy and at your home. Perfect”

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Posted 1 year ago

“Great job, quick service.”

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Posted 1 year ago

“Battery died 2 weeks after installation. Customer svc seems to be only via email so I'm basically stuck with a dead battery until they respond. I was impressed with the speed of delivery and install, but if it doesnt last....”

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Posted 1 year ago

“Great service. Arrived in just a couple of hours to replace my battery. Fast, good professional. Highly recommended.”

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Posted 1 year ago

“I’m an older, handicapped woman so I was extremely happy to find a company that would come to my home and install a new battery in my car. Lamar was very efficient and so courteous. I’m very appreciative!”

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Posted 1 year ago

“The service took a couple hours longer than I expected, but as the process went their office does not open till CA pacific time zone. Other than this, excellent and skills services were provided as agreed to and listed on their WEB site. We were pleased, and lot less than tow to repair shop for same services.”

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Posted 1 year ago

“Tech was great. Arrived later than scheduled, but great service.”

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Posted 1 year ago

1-800-Battery is rated 4.3 based on 5,103 reviews