1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 4,929 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 4,929 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

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“The service was excellent.”

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Posted 11 months ago

“I give it a 5 star rating. It was a Saturday. I called up. made a quick appointment. They came out and replaced my battery and I was good to go. I was out of town so this saved me the trouble of having to find a tow truck, battery, and installer to get this done. Thank you 1800battery.com!”

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Posted 11 months ago

“Super fast and easy. Saved me both time and money.”

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Posted 11 months ago

“I waited awhile after the window closed for estimated time for services. I wasn’t informed that the status changed until I reached out to customer service. However, I wanted to to give the technician who services my car a good review I believe he came from Philadelphia, he was professional, quick, accommodating and knowledgeable. He asked questions and follow up with me after installation to make sure everything was functional.”

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Posted 11 months ago

“The battery was delivered and left at my door without notification. Then I had to wait an hour for a technician to arrive to install the battery .”

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Posted 11 months ago

“Tech (Maverick) kept me informed, showed up and did a professional installation.”

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Posted 11 months ago

“Fast and professional install,I would say faster than any tow truck”

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Posted 11 months ago

“Total fraud. Took $284.35 out of my account. Was promised for 2 hour window and no response. Never called me back.”

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Posted 11 months ago

“Technician is super good. Have used him before.”

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Posted 11 months ago

“Had to cancel the order. Was promised for 2 hour window and no response. Do not pick up the phone, no response in Chat and no response on Text. Very disappointed. I had paid and had to cancel it. Hope I don’t have to dispute if charged on credit card.”

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Posted 11 months ago

“My car would not start. Purchased the battery from site and technician came installed and had me back on the road. I highly recommend”

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Posted 11 months ago

“It was a pleasure doing business with 1-800-battery. I was able to easily order a new battery for my 2019 Audi A-4 and arranged installation 3 days later. The technician arrived on time ,tested the existing battery and noted an electrical malfunction not the battery.. He recommended towing the car to the dealer and have it checked I was charged for a service call and the new battery was returned. I would highly recommend this company to anyone who needs a new battery”

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Posted 11 months ago

“I used 1800Battery.com for the first time. I needed to get a battery but I am disabled and not able to pick up one or get someone else to do it. So searching, I found them. I called at first to get some info. The agent was very helpful. A few days later I scheduled a time for them to come and install a new battery. The tech, Gerald, came and did such a wonderful job and had a great interaction. Very pleasant! I drove my car right after that for 40 min. She ran great! Thanks for great service!!”

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Posted 11 months ago

“I loved that they came to my house, and I had the option for a new battery which ended up being needed. They provide two-hour windows, but text you when they are on the way as well as when about to arrive; you can also follow the progress of the driver's approach online. This minimized the disruption to my daily routine. The whole job was finished in under an hour even though my car was parked awkwardly to access the battery which already had a weird placement under the passenger seat (of a fully packed car!). The driver was very professional and friendly!”

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Posted 11 months ago

“Overall the service was acceptable. Please accept this feedback to make the customer service experience much better. First, there was not a clear understanding of the service tech's arrival time vs the battery arrival time. Some confussion could have been avoided if this part was made clearer upon the ordering process. Second, the text alerts to my cell phone did NOT sync to the online arrival times of the tech. This was also extremely confussing as a new customer. Yes, overall the service was acceptable but could have been so much better. I had to call your cust/sv team to get an accurate understanding of what was happening. At one point I was told the service tech had his cell phone set to 'walking times' which is why the online system was sying ETA was 7-9hrs, while at the same time I'm getting text alerts saying the tech would arrive in approx. 30 minutes. Please improve your customer communications. Again, I also suggest putting (in plain simple language) that the battery would ship seperately from when the tech arrives and that a 3rd party is involved with the battery delivery because again when I spoke with the battery delivery service they had no idea what I was calling about and it took me a few minutes to put the puzzle pieces together. Again, as a 1st time customer.”

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Posted 11 months ago

“Arrived on time despite the rain. Installer was pleasant and efficient. I will use your service again as it saved me a trip to Lexus. Battery is working fine.”

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Posted 11 months ago

“By far the absolute best customer service experience I have ever had with auto assistance. Communication on point, on-time, clean, efficient, friendly, better than reasonable rates! My mind is blown!!! Highly recommend!!”

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Posted 11 months ago

“Good service”

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Posted 11 months ago

“Maverick was incredible.”

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Posted 11 months ago

“Would you please have someone call me @ 1-480-551-5189 so we could discuss problem. Larry Orischak”

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Posted 11 months ago

1-800-Battery is rated 4.3 based on 4,929 reviews