1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 4,968 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service.”

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Posted 2 years ago

“Told them I had an alternator problem and needed a tow truck. Sent out a battery charger instead to no avail (predicted). The responder was very nice and understood the situation and apologized. The dispatcher didn't care. And the fee noted ($75) eventually became $81 due to "mileage". Not a good initial experience.”

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Posted 2 years ago

“While not the least expensive option for battery replacement, it was extremely convenient. Within 3 hours of my call, a serviceman was in my garage changing my battery. The actual work was completed in 30 minutes with no mess and the desired result of a functioning automobile. I was extremely pleased with their service.”

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Posted 2 years ago

“The delivery did not happen in the scheduled time window and I was not notified of the change.”

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Posted 2 years ago

“Convenient, no fuss and quick”

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Posted 2 years ago

“I had no option to select orientation of negative and positive poles. Unfortunately, battery provided was reverse. Installer had to rig to properly connect. Not happy with that. Should that be an additional question to ask the consumer or should it be something that is assumed when make and model is stated?”

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Posted 2 years ago

“5 stars. Prompt and great service. Fantastic value add.”

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Posted 2 years ago

“Poor customer service. Scammed me out of over $300 for a battery that was still under warranty. Spoke to the owner who said I was only supposed to be charged $25.00 service fee and I’d be refunded. My refund was promised in March it’s April and I still haven’t gotten my refund. Scam. Stay away from this place.”

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Posted 2 years ago

“Amazing service. Arrived well within the time window and the service rep, Robert, was extremely knowledgeable and helpful throughout the process. Explained each step he was taking including tips for future use to avoid battery issues. He did not leave until I had tested the vehicle multiple times. This service allowed me to resolve a long standing issue within the same day of booking. Pricing was fair and follow up was reliable. Would definitely recommend this to friends and family.”

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Posted 2 years ago

“Sorry couldn't find a .2 star so I hit 1 star. The installer installed a battery on my BMW that made it shut down completely, after I demanded he fix the problem the tech advised he was calling his support but actually called the police. The police told him he was an idot for wasting there time, apparently these techs have no supervisor or help after 5pm so they panic when they have an issue. My vehicle is now broken and BNW has no idea what has happened to my car, after calling the 800# and asking for a call back Chris and his company have refused to respond, but instead have now charged me $112 for there tech coming out breaking my car taking the battery he installed put and putting my battery back in. Despite putting my old battery back my vehicle still has major electrical problems and is currently not working, can't believe they charged me for not doing the only thing they advertise they do right.You guys are crooks and will have to be shut down to learn a lesson”

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Posted 2 years ago

“Tech showed up earlier than scheduled. That was a pleasant surprise. He installed battery quickly and efficiently. I’m pleased using this company.”

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Posted 2 years ago

“Fast, friendly service, would recommend”

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Posted 2 years ago

“Great service. Only took 2 hours and I was driving again. Highly recommend.”

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Posted 2 years ago

“All was good, from when I ordered my battery to communication when the service guys left his location & arrived to my home I would highly recommend this company. Simply, easy & price reasonably”

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Posted 2 years ago

“This was one of the best online vendor experiences I have ever had. Trever arrived exactly as schedule and installed my new battery in about 10 minutes. He was friendly and professional. I would highly recommend 1-800-Battery.com!!!”

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Posted 2 years ago

“Well we finely got it done after 8 hours, a wrong battery and a service tech who was very professional, but not sure about the skill sets. Alicia did her best, but needed my assistance. A better compliment of tools would have helped her. I used your service because I was out of town with no access to my tools. I would say your advertising is misleading and gave me a false sense of relief that I could be back on the road to get home (300 miles away) within 3 hours. The cost did not matter, I was paying for the advertised service…..definitely not worth the $298. I can not recommend to anyone unless they are prepared to wait longer than is stated. Dan Riordan”

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Posted 2 years ago

“Service was great. The communication was consistent and clear every step of the way. The installer was very communicative and flexible on install time.”

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Posted 2 years ago

“Very impressed with the speed and quality of service I received. I had an appointment but my car would not start when I was ready to leave. My battery is not easily accessible preventing me from changing it out, plus I just didn't feel like calling Uber to go get a new battery, come home, and then call AAA. After contacting 1-800-Battery, my battery was changed in less than three hours.”

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Posted 2 years ago

“I will NEVER do business with 1-800-Battery again. Ever.”

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Posted 2 years ago

“I set a time between 8 and 10 AM online. My car was in a parking lot so I had to borrow a car to get there. I waited for two hours and never got a call or text. I had to call back 1800batterey and was told the technician didn't come to work?! There was no explanation as to why I was not contacted. I had to wait another 45 minutes for a callback and was told a technician would be there in an hour. this time I did receive tracking software so I knew the time of arrival. That technician did change my battery but had some issues with the terminals. The car started and I dove to get the car I borrowed returned and when iI stopped the car it would not start again. It turned out that the terminal needed to be replaced. Requiring me to borrow another car to get the part and replace it. All totaled, it took 7 hours. When I signed up for the service I thought it would be a convenience but it ended to be a major disappointment for the money. I should have changed the battery myself and saved the cost that was charged.”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 4,968 reviews