1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,105 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,105 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleasantly surprised how easy and fast the online form and process through completion. My technician, Ernest Elmore, was friendly and professional. Completely Satisfied with 1-800-Battery and their employees. Process was same day service, A+”

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Posted 1 year ago

“Prompt, courteous and knowledgeable.”

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Posted 1 year ago

“Great service and installation !”

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Posted 1 year ago

“The service was fantastic! Completely satisfied, and Desmond was absolutely wonderful!”

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Posted 1 year ago

“Customer service is horrible. After I placed my order I was promised an ETA of 2 hours but it ended up being 2 days. I tried to contact customer service by phone but ended up on hold for hours before I gave up. I left three voicemails and sent three emails without getting a response over 2 days. Finally, I received a phone call from the service tech on Sunday morning after waiting for almost two days and he was at my house within 5 minutes and did an excellent job of installing a good quality battery for me in about 15 minutes. He told me he just received my order that morning. The battery and the service tech person were great but the customer service is just about the worst I have ever experienced.”

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Posted 1 year ago

“Great service every time!”

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Posted 1 year ago

“Eddie was very knowledgeable and helpful”

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Posted 1 year ago

“Craig was wonderful, quick and efficient and even gave me some ideas and thoughts concerning general maintenance I had questions about while he worked. Will def be using this service again if needed in the future!”

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Posted 1 year ago

“Nobody showed up to deliver or install the battery. Nobody answered the phone. I waited on hold for an hour. Nobody replied to the chat. I waited two hours. Terrible service. Complete rip off. I will never use them again. Now I have to struggle to get my payment refunded. DON'T USE THIS SERVICE.”

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Posted 1 year ago

“Impossible to get in touch with anyone, technician was not even close to the window. We went with someone else. Not a good experience at all”

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Posted 1 year ago

“Delay after delay! I was looking for same day service so I booked this company around 9am for a 2-4pm window. They called me soon after telling me that they can be out here even earlier. Then they called at 1:30pm saying they made a mistake picking up the right battery. Then they left a voice message at 9pm saying they can be here after 10pm. I called back to come the next morning and they said they can. The next day I call them at 5pm waking in the rain because I still don’t have my car working and they respond they can be here in about an hour. They don’t arrive until 8pm. And the battery they give me has 1 less year warranty than what I paid for. I am never using this service again and I’m going to tell others to avoid.”

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Posted 1 year ago

“Efficient and wonderful.”

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Posted 1 year ago

“Excellent service!”

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Posted 1 year ago

“No good. Charged your car and no show. Can’t reach customer service at all. Tried calling, live chat, emailing, and texting. They don’t reply your call. I was on the phone line for 30 min to an hour multiple times. Seem like they just sent your money and not there to help.”

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Posted 1 year ago

“These guys quoted me a price of about $96 to replace my terminals. The guy that showed up told me to go to a mechanic and left without doing anything. Then they charged me around $300 for a battery and installation. I"ve called several times and emailed. They keep telling me I should get a refund and to wait for a call back and keep leaving me hanging. Still no refund. Completely unprofessional.”

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Posted 1 year ago

“THIS IS A SCAM. They will initially service your car and make it seem as if they properly replaced your battery. The only complaint you’ll have at this time is poor communication. In a few months your battery will die again (when it should last a 2-3 years). They will again have poor communication. When you take into your car’s dealership, the technicians will find that 1-800 battery inserted a rust preventer clip to drain your battery’s life. THEY ARE A SCAM. DO NOT USE THEM.”

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Posted 1 year ago

“The mechanic you sent to our home was very polite and did a great job leaving our car ready to drive. He is an asset for your company.”

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Posted 1 year ago

“as always, efficient, professional, punctual and smiling”

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Posted 1 year ago

“I just used this service for the first time; no problems. My only issue was communication: after the initial notice that my order had been received, then another that said it had been assigned, there was a supposed link in the email where I was supposed to be able to track the progress of my order, but it didn't lead anywhere. "No tracking number has been assigned yet" and there never was. There was also nowhere on the website itself that looked like I could check on my order. I was starting to get nervous, especially after 2 hours passed (the estimated time for my appointment), since I was limited for time. But a little later I got a text that my battery was about 20 minutes away and, sure enough, help arrived. It was pretty fast service and met my needs. The only reason I didn't give 5 stars was the lack of access to Updates, even though there was supposed to be. I did get a couple phone calls just before the arrival; I didn't answer only because my cell service labeled them "Likely Spam".”

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Posted 1 year ago

“Way way way overpriced!!!!! That's all I have to say.”

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Posted 1 year ago

1-800-Battery is rated 4.3 based on 5,105 reviews