1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 4,931 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 4,931 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service!”

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Posted 1 year ago

“Our experience was wonderful! We went out to the car on our way to a doctor's appt. and found the battery dead. We called for rides, but all had to have apps installed. We called 2 other services for battery installation that required us to tow the car to their location. Then we found YOU! The tech called us with the time he could arrive! He came on time, was super nice, and we were all set to do errands at 12:30!”

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Posted 1 year ago

“The technician was on time and very pleasant, thank you for the excellent service!”

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Posted 1 year ago

“This is a great service in that I was able to get my battery replaced within a matter of hours right outside my home. However, the technician that was dispatched did not test my battery and didn't seem to know what I was talking about when I asked him about it. He responded that he was only told to replace the battery. He also had no clue what I was talking about when I asked him about a process that I was told would be done so that my car wouldn't give me a thousand error messages until I could have the battery programmed later. He popped the old one out, installed the new one and said goodbye in a matter of minutes. I can say that he was efficient. Car is running. I'll just never know if I actually needed my battery replaced.”

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Posted 1 year ago

“They can’t get their days that they are open correct. I made an appointment for Sept. 4, Labor Day online. After paying and receiving a confirmation that I had scheduled an appointment, I then received an email saying the warehouse was closed. I tried contacting customer service through a phone call, chat, text message and a voicemail. My appointment time came and went. In ALL of the ways to communicate that you would be closed, it was not done. After calling again on Tuesday, I finally got ahold of a live agent, and I requested an appointment for 3 PM that day, because I was at work and my car’s dead battery was sitting in my driveway and I needed to get home at a specific time. Imagine my surprise when I received a call at 1 :20 PM that a technician was at my house. I spoke with him and explained the situation, and gave him the code to the keyless entry. He assured me that I did not need to be there and that he would send pictures through the app. I went to check back later and I saw a message that the service was not completed. So I then had to call yet again, and where I learned that it was because HE DIDN’T HAVE A BATTERY. At this point , I had to leave work to get home at rush hour, so that I could head back to work at rush hour. I scheduled my work and paid for extra childcare because I thought that I would have this done on Monday and would be able to stay on Tuesday. If I had known that, I would have not spent the extra money and done things differently. The biggest being that I would have not used this service. I hope that I see a partial refund hit my checking account, but given the lack of customer service and attention to basic open hours I have experienced I don’t think that it will be forth coming.”

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Posted 1 year ago

“great job”

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Posted 1 year ago

“The service technician was wonderful (Doc Brown’s) he arrived on time and assessed my battery situation. He determined I didn’t need a new battery, since it was only 1 yr old but just a jump, which he did and I’ve not had any trouble since then. The problem came when he submitted his claim as only a jump start for $100. I had already prepaid via my credit card for a new battery $311 and he told me that I would need to follow up with the company to make sure I got my $211 credit. I have contacted the company several times but still have not received my credit 3 weeks later. Unfortunately I’m having to get my lawyer involved to try and rectify the problem.”

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Posted 1 year ago

“Very pleased with quick response (30 minute wait) and great customer service with Armando!! 🤩”

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Posted 1 year ago

“Tech was very friendly, knowledgeable, and on time. I give him a 5.”

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Posted 1 year ago

“Easy way to get a battery changed when you are stranded at home!”

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Posted 1 year ago

“Quick and easy and at my home.”

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Posted 1 year ago

“Your technician was excellent. However you failed to keep me up to date on the status of the order. When I placed my audience I was told it would be less then 3hrs it took almost 9hrs for the tech to arrive. It took the tech 5min to do the job.”

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Posted 1 year ago

“Very happy with the service technician was friendly .”

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Posted 1 year ago

“Friday afternoon, 5:00 PM and Tech was here by 6:00. His name was Brian Adams. He could have made me wait til the next day, but he cared enough to care of this 64 year old widow! That's rare now days. Customer for life:)”

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Posted 1 year ago

“The delivery and installation was quick! They were able to get me going! I thoroughly would recommend 1-800-battery!! Thank you so much!!”

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Posted 1 year ago

“came within the time frame and replaced the battery within 10 minutes. definitely recommend if you don't want to deal with going into a mechanic shop as a young woman”

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Posted 1 year ago

“It’s a great service, worth the price and convenience.”

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Posted 1 year ago

“Quick response! Expert installment! Hardly had time to get dressed for the day!”

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Posted 1 year ago

“Great service from the beginning phone call through to the battery install.”

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Posted 1 year ago

“Called 800 number in the morning. Driver didn't show until 5. And he had to drive 60 miles to get here. But I did finally get my new battery installed. So much for local service.”

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Posted 1 year ago

1-800-Battery is rated 4.3 based on 4,931 reviews