1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 4,970 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 4,970 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very good experience with 1-800-Battery. They came quickly, they had an app that showed me their travel progress, it was $50 cheaper than others I checked with, and the technician hopefully will get recognized because he was outstanding in his politeness, friendliness. and he worked very efficiently.”

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Posted 2 years ago

“I would love to have given a 5 star but when I booked my service, my card didn't go through and no one left a message or sent me a text. I was desperate and needed service asap. I waited 3 hours and called to see where the tech was and THAT'S when I was told that I needed to give another card. Of course, then, the time frame started over again. I didn't get service until after 8pm.”

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Posted 2 years ago

“Made my day to say the least. Got me back on the road in no time… very convenient. Worth the money”

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Posted 2 years ago

“The mechanic was on time, professional, pleasant and knowledgeable. We are super impressed and will recommend or use your service in the future. Thank you”

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Posted 2 years ago

“Good guy showed up on time . He installed a new battery in minutes”

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Posted 2 years ago

“Absolutely wonderful service. Quick, friendly, prompt, fair price, same day change car battery. This contact is a must for every driver.”

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Posted 2 years ago

“Super quick and easy!”

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Posted 2 years ago

“Zero stars. 10:00am appointment. 1:30pm arrival time. Was told at 10:45 (when I first contacted customer service) that they were “a couple appointments” behind. My second contact with customer service was at 12:45, at which point was told it would be another 45 minutes. I don’t blame the tech: I blame the appointment system. I also am amazed that there isn’t a mechanism to contact customers when technicians are running behind. If I hadn’t contacted customer service myself, I wouldn’t have known that there were “a lot of 10:00 appointments”. So thanks for eating half my day and making me miss my 1:00 appointment. (Which cost me a hundred bucks.)”

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Posted 2 years ago

“our technician was so kind, friendly, professional and did not waste any time getting the job done. Very much appreciated .....”

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Posted 2 years ago

“Sent 12/7/21 “C.R. Huntington, NY This is a 'hit' or 'miss' operation judging from the reviews . . . if they are legitimate. My car would not start at my residence. I found 1-800-Battery on web. They advertised they serviced a stalled car at any location. I called on 12/6, spoke to CHRIS, and paid 'up front' for battery (which was a mistake). Installer was available (outside contractor - 'TOP LOCK') and he did a good installation (I think) as I really don't know what model Exide battery (crank capacity, warantee time) was installed. I was led to believe by CHRIS at 1-800-Battery that I purchased a 'new' battery, but I now believe I was given a 'refurbished' battery, which shouldn't have cost so much. This is obviously why CHRIS (who processed my order) refuses to email me the warranty and specs he promised. These idiots refuse to speak to you when you call. The phone keeps ringing or goes dead. However, Jason finally took my call when he thought I was a 'new' customer, but refused to connect me with 'CHRIS' and hung up on me twice!! (I finally managed to receive an email confirmation of the P.O. - 12/7 - MINUS the info I was looking for). In frustration, I did further research on web and found a page where 'they' (1-800-Battery) advertised a SX65 Exide battery for $224.99. This included installation. Does this mean I paid $224.99 for the battery . . . the battery they refuse to define (new or refurbished, crank capacity, or warantee time)? 'They' - (Chris, Jason, Tim) have jerked with me for two days, avoiding my calls and refusing to send me the promised specs on the battery I purchased. 1-800-Battery (Greenlawn location) and their outside contractors are con-artists. I intend to look under my hood to check what battery was actually installed. I will then escalate this matter further and report their ignorant and evasive tactics to the proper authorities. I should have 'checked them out' before doing any business with them. I do not recommend their services.””

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Posted 2 years ago

“I have 3 cars - one of which is a Jeep - so I know how to replace the battery and have to do it often. However, this week, I woke to find my new Lexus RX350 battery dead. And I was just too dang busy and tired (Holiday season and all plus busy work and starting a new company) and I am not a member of AAA and my insurance doesn't cover battery replacement service...so I googled. Lo and behold...I found 1-800 Battery. I thought it would be very expensive...it wasn't. I made an appointment and left my keys with my family and went on my way. They met their appt time (5pm) with no delay. Checked, verified battery needed replacement and then eplaced battery. In and out in 20 minutes. I feel spoiled. I don't think I will ever go to the hassle of getting a jump start, driving to an autoparts store, hauling a new battery out (and an old one back in!), trying to take the old one out (why are they always so so tight!?), and cleaning myself up again! Kudos. 5 Star.”

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Posted 2 years ago

“Terrible Service...Avoid at all cost. The delivery and swap was supposed to happen at 0830. They showed up at 1919 at night. The delivery driver the n proceeded to tell me that he wouold not touch the battery because it has a battery charging pigtail on it. Then, the company would not refund my money!”

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Posted 2 years ago

“This company does not replace your battery, they are forwarding your request to the local techs who do a great job at half their price. Charging $25.00 for mileage was a surprise and charging $100.00 more for the battery than the local tech is dishonest at a minimum.”

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Posted 2 years ago

“On time, and did a great job”

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Posted 2 years ago

“I was given an eta of 10 am. It is now 1:30 pm and the tech is still a no show. I have been given a new eta of 3 pm. This company is extremely dishonest and unprofessional.”

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Posted 2 years ago

“We received a new battery, it was installed and it works. The customer service was not good however. Luckily we were located at our house but we were originally told just over an hour. 3 hours later they did arrive- with no incoming communication about the delay- we had to call multiple times. I completely understand being busy but just an update would have been useful for planning purposes. When the tech arrived he didn’t test the old battery, or speak to my husband at all/ he was on a phone call the whole time. So I guess the utility is fine but don’t expect any customer service.”

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Posted 2 years ago

“It was great. showed up right away to my home, was able to replace a battery that is in a very difficult engine location. Will definitely use this service again”

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Posted 2 years ago

“Outstanding service! I was completely frantic with a car that wouldn’t start. The entire process of locating the correct battery, ordering it, delivery and installation.. exceeded expectations! Super easy and extraordinary customer service. A huge shoutout to Rob (our technician)!!”

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Posted 2 years ago

“The website was easy to use The time frame originally quoted was met. I was notified when they were a half hour out and when they were pulling in my drive way. Work was done quickly.”

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Posted 2 years ago

“C.R. Huntington, NY This is a 'hit' or 'miss' operation judging from the reviews . . . if they are legitimate. My car would not start at my residence. I found 1-800-Battery on web. They advertised they serviced a stalled car at any location. I called on 12/6, spoke to CHRIS, and paid 'up front' for battery (which was a mistake). Installer was available (outside contractor - 'TOP LOCK') and he did a good installation (I think) as I really don't know what model Exide battery (crank capacity, warantee time) was installed. I was led to believe by CHRIS at 1-800-Battery that I purchased a 'new' battery, but I now believe I was given a 'refurbished' battery, which shouldn't have cost so much. This is obviously why CHRIS (who processed my order) refuses to email me the warranty and specs he promised. These idiots refuse to speak to you when you call. The phone keeps ringing or goes dead. However, Jason finally took my call when he thought I was a 'new' customer, but refused to connect me with 'CHRIS' and hung up on me twice!! (I finally managed to receive an email confirmation of the P.O. - 12/7 - MINUS the info I was looking for). In frustration, I did further research on web and found a page where 'they' (1-800-Battery) advertised a SX65 Exide battery for $224.99. This included installation. Does this mean I paid $224.99 for the battery . . . the battery they refuse to define (new or refurbished, crank capacity, or warantee time)? 'They' - (Chris, Jason, Tim) have jerked with me for two days, avoiding my calls and refusing to send me the promised specs on the battery I purchased. 1-800-Battery (Greenlawn location) and their outside contractors are con-artists. I intend to look under my hood to check what battery was actually installed. I will then escalate this matter further and report their ignorant and evasive tactics to the proper authorities. I should have 'checked them out' before doing any business with them. I do not recommend their services.”

Helpful Report

Posted 2 years ago

1-800-Battery is rated 4.3 based on 4,970 reviews