“The people who came were very kind, they explained everything to me in detail and did their work in less than 2 minutes. I think it was extremely expensive that they charged me $238 to take a grill with two wooden doors and a personal mattress.”
“The guys working did a great job, friendly, hard working , and efficient with time. However, my original contact from your company never told me that there’s an extra charge for every mattress and every box spring. That added $600 to my bill, which was exorbitant , coming in at $4700 including tip and tax. Very unhappy about that”
“After having a day to think about it, I realize things weren't quite as they seemed. I stand by my earlier review of the two gentlemen. They were very accomodating. But the company's practices, upon reflection, strike me as being deceptive. I asked the person on the phone who scheduled the appointment for some idea of cost. I understand that's difficult, but she should have told me there is a minimum. I would not have made the appointment had I known that. And she could have provided it. The free estimate strikes me as an opportunity for the company to embark on a sales pitch. It ended ok for me, but still, I don't think the process is honest. At the time, because Alex and Joe were so accomodating, I assumed I would call you again. But I don't think I will now because it's not possible to determine if the minimum charge would be increased. In the end, I feel like I was mislead.”
“They got the living room set out pretty quick, but they broke the handle on my screen door in the process.No big deal, took me 5 minutes to fix it. The crew was very polite, I will use them again.”
“Very surprised by the cost for such a small pickup. I only had a few items, but the loader charged me for the 1/6 of a load. I think it was overpriced for the service provided. The workers were quick, but I think it cost too much.”
“TIM and MAC, the drivers were wonderful. Your pricing is very deceptive and I am very unhappy with not being told about the extra charges for a television for a dryer for a tiny microwave oven and for paint I’m waiting on someone to give me a call back I would like an adjustment”
“I'm frustrated that, for a couch and a chair to be picked up, it cost me $200---and that was down from the $345 they asked for!!! Much too expensive! Was also offended that I had to rate the service I received before they would take my payment. Felt a bit like a hostage in that situation. I'm grateful the company came the same day I called. It is a needed service. And I appreciate that the person that I worked with was polite.”
“J’ai trouvé ça très cher, ça m’ as couté plus de $500.00, ils m’ont laissé un paquet de truc ici, ils avaient encore de la place pour prendre d’autres chose, les mettre par dessus les bureau, première et dernière fois que j’utilise ce service.”
“Not a well organized company. My window was 8-10, when the dispatcher called she said 9 am. By 10:10 I still hadn’t heard. Also, anything with a plug costs more because the dump charges more? Not accurate. And if you work “ hand in hand “ with goodwill, why wouldn’t working lamps get donated? Too sketchy for me. Won’t use them again.”
“The crew arrived on time and polite but I wasn't pleased with what was charged for so little bit of materials that was moved. I think they are quite pricey”
“The guys where super nice that removed our old refrigerator. The one thing that set me back was $375.00 remove a kitchen refrigerator. I could see $150.00 to remove it.
Also I think you should have dollies and straps for your work. To remove heavy item like refrigerator. They had to use our equipment. Plus I would worry about my employees getting hurt. Next time I may try a local person.
Thank you”
“I would have liked an estimate fore the service as I was a little shocked at the cost. The guys damaged my front door trim and scraped along my new wall paper which I’m more upset with than the trim damage. I will most likely remove my own junk from now on..”
“The guys were great, on time, polite, professional. Not sure we will use you again though. We have had lots of stuff removed by you at our rental properties and residence. We had a good feel for what things cost, but this time it seemed to a lot more than expected.
Thanks”
“My furniture was thrown in a truck that was thrown on top of scraps of wood. The furniture was in good shape and should have been treated better. Price quote was under what I was charged. Unfortunately, I was in need of quick removal or I would have declined the service.”
“Although I left a good review, I'm not sure I wasn't taken advantage of! You don't give an estimate until you get to the home and then your driver doesn't really show you the prices clearly, just swiftly flashes it at you then gets his calculator to give you the price! Don't think I would use Got Junk again!”
