“They could not deliver pet product ordered. Promised a refund, but a 5 months later, they are not responding to my emails and have not refunded my payment. Poor bad service.”
“Every time you order something there are long delays and eventually the order is cancelled due to various issues, suppliers, product, etc. You are given a store credit but every time you try to order something else the same thing happens. Ultimately you cannot order anything and your money is locked on their website. Customer service always say that they are looking into it and they will 'process' your request but you stop hearing from them after a while.”
“I ordered 6 hair oils, I was told it would take a month delivery by 18th Aug as I ordered on 31.06.22. Never happened items arrived in Oct
I then got only 2 hair oils. I emailed them to find out where the other 4 were but they have not replied since mid Oct they are theives as they then said my order was cancelled when I emailed them to say my order was never cancelled they miraculously changed my online order and added my order again I pointed out I should be getting 6 items for the price and had only got 2 so I was due a refund miraculously this changed from 6 items to 2 items but before purchasing the items I called 1outlet to conform I would get 6 items lina or lucy confirmed I would get 6 times, hence why I made my order. I waited 4 months and was robbed DO NOT BUY FROM THEM they are liars and thieves. I am waiting fir a partial refund which I know will never turn up. Nothing but theives”
