1st CENTRAL Reviews

Name: 1st CENTRAL
Rating: 3.95

4.0 Rating 5,230 Reviews

75 %

of reviewers recommend 1st CENTRAL

Company Reviews

Questions

Metrics

4.0

Based on 5,230 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have taken £175 without informing me instead of £40 although I have an email of my agreed payments on my new car they still won't give me a full refund. Worst insurance iv had. I had to ring three times to even get an answer. They said someone would ring me in five working days we are now day 10. No apologies and they still owe me £40 which there refusing to give me back. I'm obviously taking this further.”

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Posted 7 years ago

“Great price, good customer service????”

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Posted 7 years ago

“Bunch of robbers. As with most companies, everything is great when you signup - the problems start when you need to make a claim, or if you need to cancel your policy - it's then that the hidden charges and obstacles appear. 1st central are probably one of the worst companies I've ever had to deal with, it clearly states on their website that it's £50 to cancel your policy - however when you actually go ahead and do it - it costs closer to £150, with the standard retort being - it's in the T/Cs, of course the misleading FAQ and website says it's simply £50. Their customer service people are pretty awful too - I wish I'd stayed with direct line, far clearer - no hidden fees or charges.”

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Posted 7 years ago

“Quick and easy online. Good value”

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Posted 7 years ago

“Very responsive and competitive rate.”

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Posted 7 years ago

“Easy to sort out & work with”

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Posted 7 years ago

“They kept e-mailing me saying i owed them more money for different reasons months after taking out the policy - never had that before with anyone”

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Posted 7 years ago

“Horrible experience I have with them I touched the other car and inform 1st central that is the biggest mistake of my life no body make claim against me but they put against me fault claim with out telling me I found yesterday after 2 years that 1st central declare I had an accident at my fault in 2015.An unfortunate incident that happens unexpectedly and unintentionally, typically resulting in damage or injury is called accident they not even know the meaning of accident”

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Posted 7 years ago

“MY 1ST TIME WITH YOU BUT HAPPY SO FAR”

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Posted 7 years ago

“Done it on line quick and simple and a very competitive”

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Posted 7 years ago

“the site was easy to understand and the price was competitive”

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Posted 7 years ago

“Shocking excuse for an insurance company. Steer well clear of these cowboys. Recently had a claim made against me for an accident over 100 miles away from my home and place of work. Settled against me making no attempt to help me. Would not take statements from my employer or several colleagues saying that I was at work all day with my car parked in work yard. They told me not admissible as they know me!! not quite sure how your supposed to prove your at work then!!! Asked for advise and help on how to deal with it and they refused. and I'm supposed to be their client.”

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Posted 7 years ago

“Cheap car insurance. Quick and easy to set up”

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Posted 7 years ago

“I got involved in a car accident last september. I denied liability and the other party denied liability. I was determined to fight for the liability, as I was confident I could prove the other party liability if it went to court or I could get a forensic accident examiner involved. Unfortunately 1st Central didnt seem to care. 1st Central gave up fairly quickly and admitted 50/50 liability. I then offered to bring in and pay for a forensic accident examiner out of my own funds but I needed some information from the third party insurers such as the written statement of the driver and various photos. 1st central didnt bother to get me this information from the third party insurers and I was forced to drop the matter. What a useless insurance company, Im doing all the work and taking the risk to pay from own funds to resolve the liability issue, but instead of helping me they were very unhelpful. I would never even dream of using them again even if they were the cheapest. They are too quick to admit liability and dont want to even consider fighting your corner even if you want to do the legwork yourself and absorb the costs.”

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Posted 7 years ago

“Very quick and reasonable prices quoted”

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Posted 7 years ago

“Very quick and reasonable prices quoted”

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Posted 7 years ago

“1st by name, 1st by nature. 1st Central had the most competitive car insurance quote, and when I needed an amendment made to my policy due to a clerical error on my part, it was done with the minimum of fuss with a quick telephone call. A pleasant online booking and telephone experience.”

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Posted 7 years ago

“Very quick and reasonable prices quoted”

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Posted 7 years ago

“The service was great”

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Posted 7 years ago

“Quick and easy to get car cover”

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Posted 7 years ago

1st CENTRAL is rated 4.0 based on 5,230 reviews