“I had them repeatedly hand off the case, start over and not read a 9 day history or even notes from tech before, go in circles with same checks, try to say things were flxed that were corrupting day of, and claim a contact list that somehow multiplied and modified contacts 10 different ways and separate contacts hadn’t happened. Microsoft wanted me to work directly with techs and they seemed incapable of going beyond the surface. Tonight, the tech was flippant, blew me off, and was rude. I had already let a supervisor know day before about repeatedly starting fixes that needed deeper focus over and over and not getting anywhere on account issues for 9 days. Reading what had been done, never working with Microsoft engineers to resolve on an account level thst they say they can, but never did, and telling me things were fixed that weren’t. 9 days of blow offs unless I ask for supervisor and even then nothing changes. I am exhausted by their games.”
