“It took 2 days and about 3 hours to fix my problem. I was called at ~8:00 p.m. by them so they could continue working. I told them this was an unacceptable time. They made a note in my account to call no later than 6:00 p.m.”
“In three years with techies i had two bad experiences however that is against 25 great experiences. Techies are really working hard to make all customers satisfied and i agree with that. I have no concerns now and hope this will continue.”
“they have been very polite ..... most of them are patient.... and with only one bad experience.... over many years.... very efficient.... I have recommended them several times, especially to older people....”
“The tech support representatives are always very patient, very thorough and are more than willing to help with anything. I would not live without this service! Thank you so very much.”
“I am not finding 24/7 to be helpful with clearing my computer of viruses and cookies, etc. that continue to make my computer run slow and freeze often. The free scan ware that you put on the machine does not work efficiently or effectively. I am becoming very frustrated with scanning almost everyday only to find that long running script and other things keep my computer running slow or freezing. Generally unhappy. When you clear it, it does not last. Myrtis Brame myrtisjb@aol.com”
“They have resolved my computer problems every time. I don't have to pack up the computer and drive 60 miles just to leave it for several days, and then be disappointed. Keep up the good work. I am spreading the word to my friends and I am hoping to get you a few more customers.”
“Never fail to solve the problems! Once, it took four days, other times, l;ess than four minutes. Whatever it takes, they do the fixing! I have even worked with 24/7 when my PC could not start, and using my wife's PC (akso a 24/7 client), I was able to get things going and eventually connect my PC in "safe mode." The techies are super smart, very courteous and patient, and now my mother --at 90-- is a client!”
“Overall, your team does a good job. Using chat is very slow for me. I would rather have phone contact. In any event my last experience was particularly good”
