“Hello, the mic on my brand new dell laptop stopped working after windows 10 update. Contacted them on a Friday and paid $140 for one time service Incident ticket#457 9April20. They remoted into my laptop and worked on it for over 9 hrs but could not fix it. I contacted them again and they worked on my computer for 5 hrs. I worked with Steve, mostly Randell L-2 supervisor. I finally had to stop the service. I couldn't sit at my computer for any longer as it seemed they were doing the same checks over and over. The service people were very nice, polite, and I believe they were honestly trying to fix my problem just couldn't. I can't afford to sit with them anymore and need to use my computer for work. Their website says there is a 30 day money back guarantee so I'm hoping they honor that and provide a refund of my $140. I will update this post and let you know if I get the refund. If I don't I will also provide other reviews of the service and contact the Better Business Bureau. I am hoping I come back on here and give a positive update and increase the stars!”
“I was having difficulties to synchronize my Blackberry with Windows 10. In order to fix the problem the technician put my Blackberry back to the factory initial configuration which did not included accepting or declining invitations.
While I was at least able to synchronize my BB with Windows 10 for about 24 hours, still I was not able to accept or decline from my Blackberry any invitations.
After 24 hours the problem of synchronization occurred again. I then decided to call my own IT technician to put back Windows 7 in order to be able to synchronize my Blackberry and since then I haven't had any synchronization problem. Unfortunately, I have not found any technician able to configure my Blackberry with the function of accepting or declining invitations. It has been a very negative experience as I have limitations in getting back to my clients from my Blackberry and I have to wait to be back at my office to confirm or decline invitation from my computer.”
