“I had them repeatedly hand off the case, start over and not read a 9 day history or even notes from tech before, go in circles with same checks, try to say things were flxed that were corrupting day of, and claim a contact list that somehow multiplied and modified contacts 10 different ways and separate contacts hadn’t happened. Microsoft wanted me to work directly with techs and they seemed incapable of going beyond the surface. Tonight, the tech was flippant, blew me off, and was rude. I had already let a supervisor know day before about repeatedly starting fixes that needed deeper focus over and over and not getting anywhere on account issues for 9 days. Reading what had been done, never working with Microsoft engineers to resolve on an account level thst they say they can, but never did, and telling me things were fixed that weren’t. 9 days of blow offs unless I ask for supervisor and even then nothing changes. I am exhausted by their games.”
“Hello, the mic on my brand new dell laptop stopped working after windows 10 update. Contacted them on a Friday and paid $140 for one time service Incident ticket#457 9April20. They remoted into my laptop and worked on it for over 9 hrs but could not fix it. I contacted them again and they worked on my computer for 5 hrs. I worked with Steve, mostly Randell L-2 supervisor. I finally had to stop the service. I couldn't sit at my computer for any longer as it seemed they were doing the same checks over and over. The service people were very nice, polite, and I believe they were honestly trying to fix my problem just couldn't. I can't afford to sit with them anymore and need to use my computer for work. Their website says there is a 30 day money back guarantee so I'm hoping they honor that and provide a refund of my $140. I will update this post and let you know if I get the refund. If I don't I will also provide other reviews of the service and contact the Better Business Bureau. I am hoping I come back on here and give a positive update and increase the stars!”
