“I received a gift from a family member. I wanted to exchange for a different color and they made it easy to do so. Friendly, helpful and prompt communication.”
Hi Maria,
Thank you for taking the time to share your feedback with us. We looked into your order and we're sorry to hear the return policy was different than you expected. We see that our team connected with you and was able to provide clarifying information. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
Hi Kimberly,
We apologize for the order delay and thank you for taking the time to share your experience with us. We will keep you updated on the status of your order, and you will receive a shipping confirmation email with tracking details once it has shipped. If you have any questions please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Great minimal but powerful product. I purchased the Z Bar mini and it looks awesome on my new desk. Not a fan where the power placement is but other than that I am happy with my purchase.”
“Great customer service and fast.I received a chair that once home didn’t fit. all i had to do is send an email and within minutes i was getting a label to return it and was credited immediately upon taking it to FedEx so I turned around and ordered another chair that is perfect. Great price for great product and something rare those day GREAT CUSTOMER SERVICE.”
“The team member that I worked with was Angelica and she was fantastic and easy to work with. Your prices are better than the competion for the same product so it was a win win for my family.”
Hi Ricardo,
We apologize for your experience with your order and thank you for taking the time to share your feedback. We can confirm that we do not assess a 30% restocking fee, and a team member from our Customer Support team will reach out to you to help.
Best regards,
2Modern
Hi Jeffrey,
We apologize for your experience and thank you for taking the time to share your feedback with us. We looked into your order and the item you purchased is not a final sale item and is included in our standard return policy. Our Customer Support team is happy to assist you with a return, and you can connect with us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
