“Shopping experience was fine. But I signed up for the mailing list to get the 5% discount code (SAVEFIVE) and it did not work at check out. That's frustrating.”
“So far, it has been a great shopping experience- Great customer support, and products arrived well packaged, in good condition and in a timely manner.”
Hi Phebe,
We are sorry to hear about your return experience and thank you for sharing your feedback. We checked on your order and see that Customer Support is working on your return request and will follow up to provide you with return instructions. If you have any questions, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“when checking out with Shop Pay it didn't work and I called and someone was supposed to call me back but never did. I finally used another method to complete my order.”
Hi Helena,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best Regards,
2Modern
“Hello,
The product was purchased a gift. The day of celebration has not occured yet. I'm going to attempt to send pictures once the birthday is celebrated. The experience of purchasing the item and waiting on it to be delevered was as advertised and I was pleased with the process. All in all, I enjoyed the my business interaction and product w/ 2modern.”
“I love a very monochromatic theme and the clock I ordered fits right and it’s minimal but with unique shape that makes it interesting. It came right on time and it’s perfect.”
“It was a fine experience except that I didn't see an option to write a gift message. My order is being delivered directly to a friend as a housewarming gift. An option to indicate the shipment is a gift with a place to add a gift message is needed.”
Hi Scott,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. Your comments will be taken into consideration for future improvements.
Best regards,
2Modern
“Great products, shipped fast. I am about to return 3 out 5 shelves because I measured wrong so we shall see how returns go. I have dealt with this company several times in the past and it’s always smooth and easy.”
English
