“I took so much time picking out 4 bar stools on your website & then you cancelled my order as they are discontinued but still have not updated that on your website, this isn’t fair to customers taking out their time to carefully select items.”
Hi Stefanie,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the misinformation with your order and will update our site. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Scott,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“i had ordered a chair made in italy
The production took longer than expected but it arrived in perfect condition
Extremely comfortable
The staff was very informative following the delay. They were polite snd professional.
The pricing was competitive and I felt comfortable dealing with an established US company”
“Bait & switch? Ordered items purported in-stock; and only ordered from 2Modern as opposed to other vendors offering the same item at the same price b/c it appeared you offered the quickest shipping. Ha - was I wrong! Since order confirmation I’ve received at least 10 emails from 2Modern and your shipper regarding delivery delays, unexpected changes to dates and complex instructions. At this time, 10 days after placing our order, we still have no delivery date - other than a vague email from a shipping company we’ve never heard of saying that we’ll receive an update in approximately 5 (more) business days… this is the 3rd such email.”
Hi Carol,
We apologize for your experience and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best Regards,
2Modern
“Both your phone sales agent and your website were very helpful. In a world where products are poorly described and poorly organized online, it was a pleasure to get expert help.”
