Hi Lorraine,
Thank you for sharing your feedback. We apologize that your items moved into a backordered status after you placed your order. We will keep you updated on your order and if there is anything else we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern Customer Support
“This was a gift. But there was no opportunity to send a note. So I called but was on hold for 10 minutes. Finally given an option for a call back.
I will withhold my true answer to the last question until the item is delivered.”
Hi Chris,
Once you receive your order, if there is anything we can help with please don’t hesitate to contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
“I found the web page for this particular item confusing; I called twice for clarification and neither of the salespersons I spoke to were particularlly pleasant or helpful”
Hi Elizabeth,
We apologize for your experience and thank you for providing your feedback. We see that you were able to place an order, but if there’s anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
Hi Linda,
We apologize for your experience and thank you for providing your feedback. If there’s anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
“I was ordering from Canada for an item with delivery in Brooklyn. Paying with my visa was a bit problematic.
Maybe something to do with USA vs Canada. It eventually worked after a few attempts. That made me happy!”
Hi Sherri,
We apologize for your experience and thank you for providing your feedback. If there’s anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
“I could not place an order in my chosen browser, Chrome for Mac. It just kept saying there was nothing in my cart. So I switched to Safari and was able to get an order in, even if it rejected my credit card at first. Since I got no email that I placed an order, I did it again. My credit card approved both $1800 charges but thankfully took one away while it is pending. Says it won't ship for three weeks. Will I shop here again? Ask me in three weeks.”
Hi Terrie,
We apologize for your experience and thank you for providing your feedback. If there’s anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
“I love 2modern but the delay on this item was too long. I ordered my bench on Feb. 10 and was charged. I did not receive the bench until March 22nd. When I ordered the bench I was not aware of the delay until I received an email from them after placing the order. Had I ordered this through DWR I would have had the item within a week.”
Hi Lisa,
We apologize for the delay you experienced with your order. We trust that everything was satisfactory with your item when it arrived, and if we there’s anything we can help with please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. Thank you for sharing your feedback!
Best Regards,
2Modern
Hi Daniel,
Thank you for sharing your feedback. We can help arrange your preferred delivery method. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you!
2Modern
“I loved the glasses I purchased when they finally arrived! Unfortunately one of the glasses was broken upon arrival.
It till three calls and two emails to finally get customer service on the line.
The reply I got was that they needed to check with management to see how the replacement would be handled. Thankfully the replacement arrived faster than the original order with out any further communication. My strong suggestion is to improving shipping time and customer service.”
“well, I placed an order about 5 hours ago and I've already received two marketing emails (requesting a survey and a 'shop MORE' discount code), but I have not received a receipt form the company, only from paypal. I can't answer any more of these questions yet, but I'm not too optimistic about customer service coming from a human being... final question is No AS OF NOW I HAVE NOT EVEN GOTTEN SHIPPING CONFIRMATION AND YOURE SENDING THIS SURVEY its annoying.”
Hi Francine,
Thank you for sharing your feedback. We apologize for your experience with the delivery of your order. We would like to look into this for you. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best,
2Modern Customer Support
“Website said the bar cart came fully assembled, it did not. Not hard to assemble but probably would not have ordered had the website said unassembled.”
“I love your product but I ordered two lamps for a wedding present which I thought woujd arrive in time for the wedding. But I’m disappointed that the shipping has been delayed and I’m not sure now when I will receive the lamps.”
