“Knew exactly what I wanted, so an easy shopping experience. Ordering process also easy, which helps.
One of the items (lamp shade) that I purchased arrived damage. Spoke to customer service, which quickly sent me a replacement at no cost. That's the way it should be, but too often this is a challenge. As a result of this great service I intend to buy through 2Modern again.”
“I love the simple design but, the socket was crooked, my husband straightened it out and the glass is scratched but not enough to notice and then return the lighting. Also, it's about 3 inches too short for my high ceilings but, again not enough to return the product. I will later be remodeling my kitchen, so, this lighting will not be needed.”
“Ordering on line went smoothly.
One of our items received had some damage, still awaiting resolution. They advised someone would review and get back to me a few days ago, still waiting.”
“The online ordering process was horrible. I tried to complete my purchase 3 times and it took me through the same process each time. I called though, and the support person was great”
Hi Jean,
Thank you for taking the time to share your feedback, and we apologize for your experience with the online ordering process. We're happy to hear you were able to order by phone. If there is anything else we can help with please don’t hesitate to contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
“All good except for the annoying pop-up requesting my phone number for 10% off but when I tried to apply the code, I'm told my order doesn't qualify for the discount. Feels like a minor bait and switch and forced me to then go unsubscribe from text messages from Modern”
“Great shopping experience, but it was advertised that I'd get free shipping on purchase over $50, but after spending over $140 (incl tax), I was still charged $30 for shipping.”
“I'm happy with the 2Modern experience and absolutely love the product offering. Two suggestions for small improvements: on mobile, it's difficult to see the product images for items that are on sale because the 'sale' icon covers most of the image thumbnail. Second, I would appreciate clearer communication in email about how long sales last. For example, I received a discount code for Fermob recently but then when I tried to use it 2 weeks later it was no longer valid. The email with the code or the website didnt mention any expiration date.”
