“Ordered 5 plant pots there was no mention of a 2 month back order on half of them. I contacted customer service asking to cancel and refund the items you did not have. they got back and said ‘we will let you know’. Then it’s silence for days. I already ordered (and received) them from elsewhere and now I will have to return these in two months when they arrive as I don’t need them anymore. I had to do way too much work - please just let people know what you don’t have in stock or note that it’s a preorder or on back order.”
“I was browsing for stools and saw the Osso stool pop up on your site .. an offer came across — copying abd pasting here
2Modern: Introducing your source of innovative design. Save an exclusive 10% on your selections- it's our gift to you.
https://txts.ly/94CMFw
I ordered 2 stools, but no 10% off .. hmmm”
“I recently reached out to 2Modern with questions I had about a lighting fixture, as it related to the room I intended to hang the fixture in (sizing, proportion, price matching etc.) I spoke with Angelica, and was so impressed with how she talked through my concerns with me. I never felt rushed to make a decision, nor did I feel her goal was to make a sale. She was genuinely interested in helping me find the exact right size fixture for my dining room. After several conversations, over a two week period, she offered me the best price, and by far, the best service of any other vendor. She exceeded all of my expectations. This truly was one of THE best, really exceptional, experiences I've ever had with a sales representive. I'm looking forward to working with her again in the future when the need for furnishings arises.”
“My representative, Pondi, was fantastic. She helped me get entered into the trade program and work through some challenges on the first purchase. Very helpful!!
The website is another thing altogether and not a great experience. The item I needed to order (Seax Armchair) failed to give me the option to select the wooden arm and it was ambiguous on selecting the cover color. In addition, you can't log on to place orders and have to go through the sales rep. Though Pondi was very helpful, it would be a MUCH better experience if your website was functional.”
“37 days. This item was listed as ‘in stock and ready to ship’ in 1-2 business days. I even reached out and offered to pay more for expedited shipping as it was supposed to be a gift. The vase is beautiful and arrived intact. The customer service and primarily the shipping were very disappointing.”
“My beautiful Black and Carmel credenza arrived in perfect condition and packed extremely well with all hardware labeled and included in a bright red bag with black print: HARDWARE. I’m a long time designer who worked with KNOLL luxury brand for 28 years and it takes a lot to impress me!”
“Very good selection but when actually selecting which color/pattern of the rug, the terminology used was not by color. It merely stated "tile 1", tile 2" etc. It would be much better if when selecting the color the picture confirmed your choice and the rug had a color name.”
“Called to ask some questions regarding the Ethnicraft Bok Oak table before purchasing, and the 2Modern representative was very helpful and knowledgeable. Definitely helped me make my final decision!”
“I cannot say enough about how much I love these barstools. Great design, very sturdy and lovely upholstery. Great service all around! Customer service was super helpful in answering my questions. Even the freight carrier was fantastic, with great tracking. When I received my shipment, it was packed with great care and they arrived in perfect condition. THANKS!”
