“Your on- line support staff is excellent. I spoke with several of them and they were able to answer all of my questions. It was because this that I decided to buy the lamps from 2modern. Trish was very helpful when had problems checking-out.”
“I had to return the lamps and I didn't like that I had to pay for shipping and purchase another box to put the 2 boxes you sent me in one box return with UPS...”
“Great product. Concerned about shipping. I need this soon for a birthday present, and it still sits at order received. Normally I would already have tracking information and delivery date”
“Beware of shipment claims. I purchased an item based partly on the promise of prompt shipment (“ships in 2 business days” was confirmed in the immediate order-confirmation email). The next day, I received an email with a new estimated delivery date — nearly 7 weeks later! Bad form.”
“Have sent this website to my children and friends. I love the stool I ordered ! Was so pleasantly surprised with quality and color (deep green), that I have sent friends and family to the website.”
“Ordered two stool/side tables which stated "Ships in 1-2 weeks." Three days later, received en email with an updated ship date of 9 weeks out.
Quick delivery was the reason I choose the one I did, after a lot of comparison and deciding on the right one.”
“Your products are amazing, which is why I keep coming back. However, the experience is not seamless whatsoever. My rep was super responsive thankfully, but having to fill out a CC auth form in 2024 is not the way to go. In the age of data privacy and bank information being stolen, writing down your CC number and sending it via email is a terrible and risky way of placing an order. Please invest in a proper and secure payment system for the future.”
