“I have been trying to find out what happened to my order. Afer calling the company, I was told that a representative would look into it and get back to me, but I did not receive any further word. UPS can not track the package. What to do??”
“I needed some delivery information and called customer service directly and the woman I spoke to was very knowledgeable and helpful and I was able to place my order immediately with her.”
“I put in an order, it was accepted & got an order number. Then I received a note that my order was canceled per my request. Not the case! i guess 2Modern does not want my business.”
Hi Lisa,
We would like to help, and look into this for you. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you!
2Modern Customer Support
“Lovely collection but I had trouble with the website when trying to send a gift of Colorado and charge it to me in Massachusetts. Filled in shipping address and the next was also labeled shipping address. etc. Almost gave up.”
“Customer service far exceeded expectations.
We had shipping-related questions/concerns and the person helping us was incredibly thoughtful, knowledgeable, and caring.”
Hi Mike,
We would like to help and look into this for you. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you!
2Modern Customer Support
Hi Kate,
Thank you for sharing your feedback. We apologize for any inconvenience caused by your order delay. Many brands we carry have delayed models due to the increase in demand over the last two years and challenges with receiving component parts from overseas. While we would love to guarantee a ship date, due to supply chain issues shipping dates are estimated. If the ship date changes for any reason or tracking becomes available, we will send an update to you. If you have any questions, please don’t hesitate to contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. We value and appreciate your business – thank you for choosing to shop with us!
2Modern Customer Support
“It seemed good online but the true test is whether they’re packed well and get here on time, whether returns are smooth if necessary, etc. Ask me again after all this has taken place.”
